We’re available 24 hours a day, 7 days a week to respond to any of your care concerns.
We keep in regular contact on the phone, over email and share a journal of daily activities and ongoing communication. We also conduct regular quality assurance visits to ensure we are meeting your current (or changing) needs and your family is receiving the standard of care we pride ourselves on.
Our quality assurance processes facilitate open, honest communication and feedback between seniors, families and their local Home Instead office. Our Quality Management Systems are recognised internationally (ISO9001 Certified) and ensures our high standards of service are maintained, upheld and continually improved upon.
As your care needs increase or become more complex, your Home Instead Care Manager will serve as a single point of contact for all of your care needs, working with you to identify, coordinate, implement and/or manage and monitor all of your current and future care needs.