Where to start

We are here to help

At Home Instead, we’re committed to helping make the care and support services you need easy, accessible, personal and affordable. We understand that if you are at the beginning of your home care journey, the process can seem a little intimidating. Take comfort in knowing that we can assist you to understand the government subsided Home Care Packages and provide a range of services to help you with your day-to-day activities, as well as around your home.

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An important step towards finding home care services to suit your needs and personal circumstances is to identify and understand what services are available to you including government subsidies and if you are eligible to receive them.

Your local Home Instead office is your starting point. We can explain all about home care services, including our private services which can start immediately, as well as the various government subsidised programs, how they work and what is required for you to access them.

Private in-home care services are flexible, available as a one-off, short-term or ongoing care arrangements and are tailored to your personal preferences, circumstances, as well as budget. Our home care services can be arranged immediately, no waiting lists or assessments are needed. There are no restrictions on receiving private home care services.

No matter what level of in-home care you’re seeking, Home Instead can offer a solution.

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There are a number of Government subsidised home care services available including Commonwealth Home Support Programme (CHSP), Home Care Package Programme (HCP), Hospital Transition Care Programme, Respite Care and Veterans Home Care (VHC). Your local Home Instead office can explain the various programmes available, how they work and what you need to do to access them.

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Are you currently receiving services from another in-home care provider and wish to explore the services available with Home Instead? Are you confused about the fees that you are being charged? Home Instead pride ourselves on our fee transparency, the quality of our care, consistent CAREGivers and our ability to be responsive and highly flexible. No matter what level of care you’re seeking, Home Instead can help you identify what in-home care options are available and right for you.

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What our clients say

“Excellence in both service and attention to client needs sets Home Instead and it’s Carers in a class of its own.”

- Maurice Pacey

“They are always on time, thorough and friendly. The type of people you want in your home, and around your family.”

- Tim Bowcock

“Thank you all so much for looking after us. I feel like we get spoiled! I’m very glad we signed up with you. Changes are inevitable but every time there is one we feel like you all are looking after us and always try to find the best solution.”

- VG Ettalong Beach