Home Care Packages

The Home Care Packages Programme offers a package of home care services to support people to remain living independently at home with choice, flexibility and control.

Whether you receive or are eligible for a Level 1, Level 2, Level 3 or Level 4 Home Care Package, you are waiting for an ACAT or ACAS assessment, or you are waiting in the national prioritisation queue for a Home Care Package, our services are available to support you at home immediately. Our quality care and support services are available to you 24 hours a day, 7 days a week.

Home Instead Senior Care is committed to offering you the greatest value for your Home Care Package.

Our CAREGivers help with a range of personal and lifestyle needs whilst providing welcome companionship. Whether you need assistance with personal care, light household duties, meal preparation, medication reminders or transport to appointments, shopping and social outings; or more specialist dementia care or supportive palliative care at home, a Home Instead CAREGiver can help. We can also coordinate and manage any community, nursing and allied health services you may require to enhance your quality of life at home and help you to continue living independently at home for as long as possible. 

If you need more services than your Home Care Package provides, Home Instead Senior Care can provide these for you. Simply top-up your individual budget by purchasing additional home care services as you choose.

For more information on government subsidised Home Care Packages and how Home Instead Senior Care can support your individual home care needs contact us today.

Home Care Package Levels

There are four levels of Home Care Packages:


The types of services you can access under a Home Care Package include assistance with activities of daily living, house cleaning, basic home maintenance, transport to shopping, appointments or social outings as well as personal care, nursing or other allied health services you may require. The Australian Government User Rights Principles 2014 details the full list of care, support and clinical services available on a Home Care Package.

Under Consumer Directed Care, if you receive a government subsidised Home Care Package you can choose:

  • Your service provider
  • Who delivers your home care services
  • The type of services you receive
  • When you receive services e.g. day and time
  • Where your services are provided.

You will also receive:

  • A detailed Care Plan
  • An individual budget, detailing the home care services you have chosen to receive against the value of your Home Care Package
  • A monthly statement detailing how your Home Care Package subsidy is being spent.

Eligibility & Assessment

You may be eligible for a Home Care Package if you are an older person needing support to continue living independently in your own home or a younger person with a disability, dementia or other special care needs that are not met through other specialist services. There are no minimum age requirements or residency restrictions but Home Care Packages are not intended for visitors to Australia or people requiring temporary or short-term care. 

To find out if you are eligible for a Home Care Package, contact My Aged Care who will refer you to an Aged Care Assessment Team (ACAT)* for an in-person assessment to determine your eligibility and which Home Care level best meets your care needs.


If you are assessed as eligible for a Home Care Package you will receive a letter of approval from My Aged Care that sets out the level of Home Care Package you are approved to receive. The amount of government subsidy you receive increases with each level. The subsidy is paid directly to your Home Care Package provider of choice. It is important to know that you may be required to pay a basic daily care fee and/or an income tested care fee if you are not on a full aged pension.

We recommended you arrange for a formal income assessment by the Department of Human Services after you have been assessed by an ACAT* to understand what your contribution towards your Home Care Package will be.

There may be a waiting period between being approved for a Home Care Package and being assigned a Home Care Package. My Aged Care will place you in a national priority queue for Home Care Packages and will contact you when a package becomes available for you. The time you wait before you are assigned a Home Care Package is based on your individual needs and circumstances as well as the time you have spent waiting for a Home Care Package following assessment.

*ACAT = Aged Care Assessment Service (ACAS) in Victoria.