Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.

Our Team


Donna Weis

Donna has worked in community home care services for over 15 years before making the decision to open her own Home Instead office in Toowoomba.

A Registered Nurse, Donna is committed to bringing the people of the Darling Downs our high-quality, flexible and personalised in-home care services.

Care Coordinator

Glen Higgins

In 2015 I joined HISC as one of the first CAREGivers employed at the Toowoomba office. My background includes studies in Nursing, and many years of working as an AIN in Hospitals and Aged Care Services.  In 2017, I was promoted to the position of Care Co-ordinator, which I have found to be very rewarding as it enables me to provide the best services possible for Seniors within our community. I feel I am in the right place to make a difference in the lives of our Seniors who wish to remain in their own homes for as long as possible, while enjoying ongoing quality of life and independence.

Training and Recruitment Officer

Daphne Baas

This is my second time around with Home Instead after having worked in the Brisbane East office for 2 years, prior to relocating to the Southern Downs and now joining the Toowoomba office!  My background is in customer service and HR/recruitment roles in a variety of industries, from aviation to mining and banking.  My “calling” to aged care has only been a recent one after my dad was diagnosed with Alzheimer’s Disease in 2014.  As my family is Dutch, with English as a second language for my parents, as well as carer stress playing a big part, navigating the aged care system was very challenging.  Soon I became more and more involved, I realised it was now or never for a career change – and I’ve never looked back!  While I believe nursing homes have their place in aged care, there’s no doubt for me that keeping people living independently in their own homes for as long as possible is the best way to age.  I’m passionate about dementia care and creating dementia awareness in the community, and therefore excited to get back into recruiting and training CAREGivers who also want to make a difference!

Recruitment and Training Co-ordinator

Elli Vietheer

My career in aged care started at the age of 19 when I began work with Home Instead as a CAREGiver. I am now working in the administration role within the office.

I have an absolute passion to help people and to provide support and confidence in any person’s life. Whether that be in a client’s life, their loved ones’ or just someone in need.

Working with Home Instead, my ability and experience are forever growing under the incredible guidance of Home Instead’s entire team. I have been blessed with an amazing opportunity to be welcomed and become part of such a hardworking and caring team.

I would have to say, my favourite part of working for Home Instead is that I have the pleasure to witness the immense dedication Home Instead as a whole provides to all of our clients with the best and most flexible service to suit their needs while giving them choice and independence.

To us It’s Personal, a motto we truly live by.


Lisa Andrews

I am a mum with 2 children & have been a bookkeeper for 15 years. I love working with numbers and always have a quiet cheer when it all reconciles. I enjoy working at Home Instead because I can see the difference & enrichment Home Instead makes in the lives of the clients, and I am proud to be part of that difference.

Care Manager South West QLD

Sara Thorneycroft

I have lived in the Western Downs Region for over 25 years and find it a wonderful place to live and raise my family.

I have a Diploma of Community Care Coordination and have worked in a variety of roles across the caregiving and care management spectrum in both Aged Care and Disability Support.  Working in the community care sector, and especially with Home Instead, is such a privilege as it allows me to be an integral part of allowing people to remain living in their own homes safely and with dignity for as long as possible. My motivation is simply to make a difference – not only to the lives of the clients we provide with care; but to their families and the wider community as well.

Outside of work I enjoy spending time with family, reading, gardening and cooking.

Care Coordinator

Lisa Watters

Having lived with my grandparents and caring for them throughout their lives, my passion for caring and seeing their need for assistance developed into a caregiving role within the community, which I have done for the past several years.

In my position now as a Care Co-ordinator with Home Instead, I will have the opportunity to continue to assist Seniors in our community while ensuring they continue to receive the assistance they are entitled to.  This position will allow me to develop a great working relationship with my clients while upholding the Home Instead values.

Care Coordinator

Lail Stott

In 2005 I commenced work as an AIN and continued to work across multiple programs including Homeless, Mental Health, Scheduling and Administration. I have over 14 years’ experience in community care and love being around people. I like to recognise every person in their own individual way. I find it extremely rewarding assisting people to stay independent and strive to support everyone to reach their desired goals whether it be small or big. I am a family person and recognise the important roles that families and carers play in assisting their friends and loved ones with their independence and well-being.

I’m excited to become a member of the Home Instead team, as they are making a difference in the lives of each client by delivering a great level of care, understanding, respect and courtesy in the privacy of their client’s home while assisting them to maintain as much independence as possible. This is a team I am proud to become a part of as it stands for what Senior Care is all about.