Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.

Our Team

Business Operations Manager

Belinda

Being born and bred in the Toowoomba region, Belinda has a strong community focus and a desire to make a positive impact on our local ageing loved ones and their families.

Having a successful career in both government and private sectors, she brings with her a wealth of knowledge and expertise in leadership and business management, as well as a passion for the aged care industry.

Belinda is responsible for managing all facets of the business and works closely with her team to ensure that they are exceeding our clients expectations and delivering high quality, relationship based in-home care.

Client Liaison Officer

Lisa

Lisa has a passion for caring and commenced her journey into aged care after caring for her treasured grandparents.

She enjoys assisting seniors in our community, whilst ensuring that they continue to receive the assistance they require to remain in their own homes.  She loves that her role allows her to develop wonderful relationships with her clients.

Care Coordinator

Carmel

Carmel is dedicated to providing care to our community.  She enjoys assisting our clients by enhancing their quality of life and supporting them to remain independently in their own homes.

She believes that ageing adults are a vital part of our community and they should always be made aware of all the choices available to them with the changing directions of their lives.

People Experience Team Lead

Clare

Clare’s role encompasses all things people related including providing HR advice and coordination as well as overseeing the Learning and Development function to ensure our CAREGivers are equipped with the knowledge and skills needed to provide a high quality service.

She loves being able to promote a positive work experience and enjoys work alongside passionate and caring people.

Finance Officer

Karen

Karen has been working in the finance industry for 30 years prior to joining us at Home Instead. She manages all the Approved Service Providers that service our clients. A general day for Karen consists of accounts payable and receivable, purchase orders, bank reconciliations and general finance functions.

She loves working with a team that is focused on delivering high quality service to our clients.

Scheduling Lead

Donna

As our Scheduling Lead, Donna is matching our CAREGivers with Clients of similar hobbies and interests to ensure that their services are enjoyable and fulfilling. She is quite the puzzle master, working her magic and ensuring that our team of CAREGivers are where they need to be at the right times to suit our clients needs.

She states that the most rewarding part of her job is helping our clients with their services and helping them stay in their own homes longer. Getting to have great conversations with our clients on a regular basic and matching them with our lovely CAREGivers.

Scheduling Officer

Renae

Renae has recently joined our office team, after originally being a CAREGiver assisting our clients. She has a great understanding of the needs of our clients and how ensuring the correct matching of CAREGivers to clients is an important part of the scheduling role.

Renae has worked in the Aged Care industry and enjoys assisting clients to live independently.