Home Instead (North Shore Sydney) have been helping my sister stay in her unit since 2017, (way beyond what I thought was possible), so this is based on experience. In short, if you want a caring, efficient and amazing caring…
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Home Instead (North Shore Sydney) have been helping my sister stay in her unit since 2017, (way beyond what I thought was possible), so this is based on experience. In short, if you want a caring, efficient and amazing caring service, look no further.
The help began before she had a care package. When needs increased, Home Instead organized one, which was good as I am not in the same State and didn't know the system. More recently, they arranged for increased care. Once again, they did it all.
Home Instead have been brilliant at choosing carers who would get on well with my sister, (who has hearing and mobility problems). Only once was there a complaint, and after discussion they were happy to make a change.
Home Instead have been very efficient at contacting me whenever problems have arisen, and discussing what should be done. It is a great relief to know that really caring people are looking after her. As mentioned, I am in another State.
Currently, the carers are keeping her happily at home, doing shopping, cooking, cleaning, and taking her to medical and other appointments - just about everything, in other words.
Just recently I found out that Home Instead has an after hours team, when there was a medical emergency. My sister was unable to contact family, and Home Instead handled the situation and arranged for an ambulance. I only found out about it later, when they were able to make contact.
So I can recommend Home Instead to you if you are looking for a great group of carers.
John Blaxland