Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.

Our Team


Jim Little

After a successful corporate career Jim recognised a real need in our community to provide seniors with the option to remain living in their own homes safely and independently. Jim was inspired to make a difference in the Sydney community with Home Instead Senior Care and is proud to provide high quality in-home care, compansionship and support services for seniors of Sydney’s Lower North Shore.

Operations Manager

Anna Truong

Anna has over 15 years’ experience in the Heath and Aged Care Industry. Her knowledge and experience with change management, strategic planning and implementing operational policies and procedures are just some of aspects she brings to her role.

Anna started working with HISC in February 2018 as a CAREGiverand believes that her experience as a CAREGivergives her a unique understanding and appreciation for people, and as such Anna believes this will make a positive impact with her role as Operations Manager.

Anna is extremely passionate about empowering and helping others. “Only a life lived for others is a life worthwhile”– Albert Einstein

Senior Care Manager

Phillipa Little

Pip is a registered Occupational Therapist and worked within the private sector assisting young children and clients who had experienced work and motor vehicle accidents. Pip joined Jim as the Care Manager for Home Instead Senior Care Lower North Shore in July 2016. She loves meeting new people and finding out their stories. Pip finds so much joy in assisting and supporting people within the community, with the aim of enabling them to live as independently in possible.

Pips role as Care Manager oversees the client enquiries and requirements to ensure everyone is on the same page. Pip works closely with the CAREGivers to review the clients progress to make sure the office and families are all informed.

Pip has a bubbly personality within the office, and will always aim to find the positive in every situation.

Client Care Coordinator

Christine Woolcott

Christine worked as a Chef for twenty years before she found her niche working for ‘Meals on Wheels’ and cooking for seniors and other vulnerable people in the community.

After getting married and having her son, Christine changed career paths and joined Home Instead Senior Care as a CAREGiver in 2011. It wasn’t long before she began helping in the office with scheduling shifts, receiving after hours phone calls, producing the monthly newsletter and involvement in the WH&S committee.

As Client Care Coordinator, Christine enjoys providing  excellent customer service to clients and CAREGiver’s every day.

Client Care Coordinator

Sarah Ko

Sarah comes from a background in Graphic Design and secretarial work. Since 2012 she has worked as a CAREGiver and has recently taken on the additional role as part time Client Care Coordinator.

Sarah has an Certificate III in Aged Care, Advanced Diploma in Fine Arts and 6a certificate in Secretarial Studies and Certificate in Graphic Design.

Sarah is committed to making a positive impact in people’s lives and providing informed and effective assistance to clients and caregivers in a professional and compassionate manner.

Community Engagement Officer

Carolyn Jensen

arolyn loves people and that’s what attracted her to Home Instead Senior Care in 2016.

Carolyn is our Community Engagement Officer and takes a lot of pride in promoting our Home Care Services for Aged Care clients in many organisations such as hospitals, doctor’s surgeries and community councils. Carolyn started as a CAREGiver which provided her with three years of hands-on experience. This has provided her with a passion to promote Home Instead, because as she say’s “to me it’s personal”.

Carolyn is naturally client centred which she developed while working in her roles as Customer Service Manager and Client Liaison Manager with other corporate companies. A highlight for her in her previous Sales and Marketing role was receiving an annual Business Retention Award.

Carolyn Loves photography and the beach.

Finance and Administration Assistant

Felicity Cooper

Felicity is passionate about ensuring the elderly live life to the full as they age. Felicity started with Home Instead in 2018.

Felicity has completed her Cert 3 in Individual Support in Aged Care.

Client Care Coordinator

Jacob Arnott

Jacob trained and worked in Environmental science before joining Home Instead Senior Care. Jacob realized his career strengths involved building relationships, maintaining a positive attitude and supporting others.

Jacobs finds working as a Client Care Coordinator very rewarding, as he says “I get to assist older people to live safely and comfortably at home by matching the right CAREGiver to meet their individual CARE needs.  It’s a win/win. Plus, I get to work with some great people in the CAREGiving team and office.”

Jacob enjoys all things outdoors, like fishing, camping and gardening. Indoors, you will find Jacob playing his acoustic guitar. It’s no wonder Jacob is so chilled!

Client Care Coordinator

Arturo Caceres

Arturo is new to the Aged Care industry, however with his previous experience in IT he has quickly adapted to the systems and the procedures within the office.

Arturo is happy to be a part of the Home Instead Senior Care team and enjoys his role as a Client Co-ordinator.

HR and Recruitment Coordinator

Kim Stone

Kim has a background in HR & training and Hospitality management in New Zealand before starting a family. Kim’s interest in aged care started when aged sixteen she assisted in caring for her Nana diagnosed with Motor Neuron disease. Kim loves people and this role sees her selecting unique individuals that care about the elderly, can empathise, build trust and be reliable.

“My role is to select and support our CAREGivers to make a difference every day in the lives of our clients”.