Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.
Sarah has worked in Home Instead Senior Care since 2014 and started as the Recruitment and Training Manager, and then later as a Care Manager which really gave her an insight into how our Home Instead Training is essential to delivering quality care to our clients. In early 2017 Sarah took over the business from her husband as Director & Quality Manager and now oversees all aspects of the business such as Recruitment and Training, Scheduling, Marketing and Client Care Management.
Sarah is passionate about clients getting the best possible care services available and ensuring clients have flexibility and choice in their care. She is a strong believer in educating and providing as much information possible to clients and their family’s so they make the right choice that suits them.
Care Operations Manager
Donna joined Home Instead Senior Care in 2012 originally as a Care Co-ordinator. Donna now looks after all the Operational and Quality procedures in our business managing the Care Co-ordinators who schedule all our care services and our Recruitment and Training team.
Donna organises all our CAREGiver meetings and chairs our Safety Committee to ensure safety in the work place is a priority.
Prior to working at Home Instead Donna worked 25 years for Qantas and embarked on many challenging tasks and roles during that time. A large part of Donna’s experience was working in and managing teams from freight to customer service. Further during her time at Qantas Donna became proficient in Japanese which has proven to be a valuable tool in our business.
“I love working with all the wonderful CAREGivers and providing support for them, our clients and the office staff”
Community Engagement Manager
Karen brings to Home Instead Senior Care a wealth of experience within the Aged Care Industry, in the private, not for profit and the public sector. Prior to commencing at Home Instead, she worked as an Aged Care Welfare Officer, in both the Hospital and Community setting of Public Health. She provided a case management approach to clients and their families, largely assisting them in navigating the complex aged care system and facilitating and explaining options in what can be an overwhelming time in people’s lives. Karen is passionate about supporting, empowering, educating and developing pathways for Clients and their families to ensure the best quality of life is achieved.
At Home Instead Senior Care Karen’s role involves building and maintaining relationships within the Aged Care network and the community and creating and increasing the visibility of Home Instead Senior Care. Karen works with the Aged Care industry in collaborating ideas, events and initiatives to help educate clients and their families on pathways available to them. She is also involved with attracting and recruiting the right CAREGivers that make Home Instead Senior Care so unique.
Client Services Manager
Tanya has experience in various roles including working with the Dementia Collaborative Research Centres where her role was to work with varying stakeholder groups, from researchers, to dementia groups, to carers in the home to find ways to translate research findings in Dementia into practical information and application that could assist people in their everyday lives.
Having been a carer in her own family, Tanya is mindful of the need to have patience and understanding in supporting people through an often challenging time of change in their life. She understands the importance of finding ways to help individuals have as much independence as possible in their daily life, retaining a sense of normalcy and dignity. She also understands the unique, rewarding but also challenging role of our CAREGivers and enjoys supporting them to make a difference, not only to the lives of our clients and their families but also to their own.
Peggy joined Home Instead Senior Care in August 2015. She has been in the accounting industry as office manager and bookkeeper since 2003 bringing a wealth of experience to Home Instead. Peggy says that “I love working with everyone in Home Instead. The team in the office and all the CAREGivers are really friendly and lovely people.”
Care Co-ordinator and Trainer
Lynne started at Home Instead as a CAREGiver in 2014 we soon realised she had great potential in the office as she had great communication skills and past experience. Lynne has had many years’ experience working in the high flying world of banking and stock broking. Lynne was interested in CAREGiving as it was such a change from her previous roles she had worked in and has not looked back.
With experience at Home Instead in CAREGiving, Recruitment and Training and now as a Care Co-ordinator Lynne provides fantastic customer service to our clients and their families. She also specialises in mentoring CAREGivers, recognising any additional training and support that CAREGivers may need.
Lynne loves working for families to create solutions and ensuring our clients have the best possible CAREGivers that match their needs.
Home Care Package Care Co-ordinator
Caitlin joined us in 2017 as a Care Coordinator and has been an invaluable member of our team ever since. Since being at Home Instead Caitlin has developed a specialist knowledge in Home Care Packages and provides excellent customer service to our Home Care Packaged clients.
Caitlin previously completed her studies in Health Science at University and worked in a variety of roles including event work and working in a rehab ward at a private hospital. When she joined us she said “I have come to Home Instead with a goal of rediscovering what I learnt about at Uni, especially trying to assist in helping the elderly to live independently in their own homes for as long as possible.”
Liz joined Home Instead in early 2019 after graduating with a Social Work degree. With experience working with individuals from a diverse range of backgrounds and complexities as a result of her placement with Family and Community Services (FACS), she comes with a very sound and practical approach to Care Co-ordination. At Home Instead Liz is responsible for providing Care Management to our private clients and supporting our Client Services Manager and CAREGivers to provide high quality relationship based care.
Bec joined the team April 2016 and provides Administration and Care Co-ordination support. She previously worked for the Sax Institute, where she was involved with the 45 and Up Study – Surveys into Healthy Ageing. She has personal experience of CAREGiving through supporting family members living with Parkinson’s Disease. Through this experience of witnessing the challenges faced by the person with Dementia as well as their family she has a great empathy for our clients and out families and also a good understanding of the assistance they require. Bec spent many years involved in the airline industry in customer service with Group Sales reservations. She says that working for Home Instead feels more like a family unit where everyone is friendly and caring.
Learning and Development Co-ordinator
Louise started with Home Instead Senior Care in early 2018 as a CAREGiver and came with a wealth of experience in the Aged Care industry. Louise previously has experience working as a Care Co-ordinator for non for profit organisations and has specialist knowledge in providing care to Seniors. We soon realised what a gem Louise was and wanted her to join the office team.
As the newest member to the office Louise started in June 2019 and primarily manages the training and ongoing professional development of all the CAREGivers of Home Instead Senior Care to ensure each CAREGiver has the skills required to provide consistently high quality of care to support all our client needs. The role also involves actively responding to CAREGiver recruitment enquiries and telephone screening and interviewing all suitable applicants following the Home Instead interview process.
On Call Officer
Ron has more than 20 years experience in care from nursing in a palliative setting to working as a CAREGiver. Ron has been with us since 2008 and was one of the first caregivers we employed – he is also the longest serving (continuous) member of the team. He brings a broad range of experience and wisdom to our team and says that he finds it “fulfilling and satisfying to make a contribution to the well being of our clients”.
Ali joined us as a Care Coordinator in February 2020 with a wealth of experience in CAREGiving. She has had experience in dealing with many diverse and challenging situations including caring for clients with dementia and mental health issues. As a live-in Carer herself, Ali has a great knowledge of the needs and challenges of Seniors living at home and provides sound and practical advise to both CAREGivers and clients.