A tradition of great CAREGiving

Caring. Compassionate. Capable. Reliable. Dependable. Professional. Trusted. Our CAREGivers are all of these things and more.

At Home Instead Senior Care we employ, train and develop people to become outstanding CAREGivers. The heart and soul of our business, our CAREGivers are local residents of Sydney’s Eastern Suburbs, many of whom have cared for an older loved one themselves and have developed a genuine passion and interest in older people. Our CAREGivers are fully insured and undergo pre-employment checks including screening for mandatory requirements, structured interviews, comprehensive reference and criminal background checks.

Our training

Home Instead’s exclusive multi-phase training programs equip each new CAREGiver with the skills they need to provide the best care for their clients. These training programs have been specifically created to ensure our employees are well prepared to handle any CAREGiving situation. Our training also provides a pathway for all CAREGivers to obtain a Certificate III in Individual Support. Training topics include effective communication with seniors, activity planning, recognising illnesses and depression, safety, and more.

In 2008, Home Instead Senior Care became the first private provider of home care services to establish a specialist dementia care training program delivered exclusively to its own CAREGivers, which complements other professionally developed in-house training programs provided by Home Instead Senior Care. This particular program allows CAREGivers to:

  • Maintain a safe environment for your loved one.
  • Manage changing behaviours.
  • Provide nutritious meals.
  • Provide effective mind-stimulating activities.
  • Create social interaction.
  • Supervise daily activities, and more.

Learn more about Home Instead’s dementia care services.

Relationships first

Home Instead Senior Care is built on relationships. Relationships come first, and the personal connection between our CAREGivers and our clients is of the utmost importance. We personally match each client with the right CAREGivers to help develop a bond that will foster independence, promote wellbeing and support the senior’s needs with respect, dignity and companionship. The training provided to our CAREGivers, combined with our regular meetings and training program updates, ensures that your loved one will be safe in the hands of a trusted and compassionate professional throughout their service — setting your mind at ease.

Quality trained

We are committed to providing our clients the best in-home care. The type of care they need and deserve.  To deliver on this commitment, we developed our very own nationally accredited, in-house CAREGiver training program.

Each Home Instead CAREGiver undertakes our comprehensive, five-phase GRAD training program – Growth Through Reading and Development which prepares them for their role as a CAREGiver, ensures they understand the needs and challenges our many clients and families face, and empowers them to provide the high-quality care services we at Home Instead Senior Care pride ourselves on.

Our GRAD training program includes recognition of prior learning by a registered training organisation and provides a pathway for all CAREGivers to obtain a Certificate lll in Individual Support (Home and Community Care), a formal, nationally accredited training qualification awarded by our registered training partner.

Home Instead CAREGivers can also complete further training in:

  • Specialist dementia care,
  • Advanced dementia care,
  • Palliative care, and
  • Disability care.

Consistent & compatible

It is important to us, that we find the right CAREGiver for you. Someone you like and feel comfortable with. That is why we take the time to get to know you and your family so we can select the right CAREGiver for your individual needs and preferences.

The relationship between our clients and our CAREGivers is personal and we strive to ensure consistency of CAREGivers for our clients regardless of your changing needs or circumstances.

Personal introduction, quality assured

At Home Instead Senior Care, we introduce you and your family to your CAREGiver before our in-home services commence. Thereafter, we conduct regular quality assurance home visits to ensure that our CAREGivers are providing the services that have been agreed, to the standard at which we expect and ensure that you and your family are 100% satisfied with every aspect of our care.