We possess a heartfelt desire to work with seniors in the community. It is our ultimate goal to forge extraordinary relationships between our clients and their CAREGivers. When you or an elderly loved one is ready for help, our caring staff is on call to quickly answer your questions and accommodate your senior service’s needs.

Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.

Our Team


Falon Fredrickson

Falon Fredrickson, Home Instead’s Care Director has worked extensively in the aged care sector for over 9 years. With extensive experience within Complex Care Management, Aged Care Systems & Legislation and Client Services, Falon’s focus is to ensure that our clients receive the most personalised support to remain at home long term. Falon is a passionate advocate for the elderly and their rights for choice when remaining at home. Falon has always dedicated her time to education for those requiring support both professionally and personally in the industry. She hopes to continue supporting seniors and their families when faced with the complexities of the aged care system so they can make informed decisions around what support options would best suite their individual circumstances.


Glen Fredrickson

Glen Fredrickson has a widespread background in the International business trade, logistics and commerce. Working within this field for the last 11 years he wished to change the direction of his work and be involved within a sector that had a focus on supporting people. Finding his passion in aged care Glen has brought his operations knowledge to Home Instead to streamline our internal and external processes to ensure we are delivering a premium service to all of our clients. Glen’s focus is to ensure Home Instead follows strict QMS procedures which allows us to deliver 24HR support and remain an ISO accredited and Home Care Package provider.

Operations Manager

Denise Evans

Denise moved to Australia with her husband and with great enthusiasm has been able to continue her career with Home Instead Senior Care. Denise worked for Home instead in England for 5 years as the Training and Development Manager and has extensive knowledge in HISC training, premium customer and client services. Within this role she was qualified to deliver the extensive HISC accredited training program and ensures all policies are upheld.  Having experienced one of her parents needing care, Denise understands the importance of kindness compassion and understanding.  Denise’s role allows her to design and tailor new clients services to ensure that all of their needs are met and finds great fulfilment in seeing her clients have positive experiences in their own environment. Denise is very passionate about the ethos and values of Home Instead and the quality of care we deliver to our valued clients across the community.

Care Consultant

Michael Proby-Aughey

Michael has over twenty five years of experience working with vulnerable people and their families including people with a disability, the elderly, those who are homeless or at risk of homelessness and people experiencing financial crisis for a variety of Non-For Profit, Private, Charity, State and Federal Government organisations. Michael is passionate about empowering people to live fulfilled and independent lives and be actively engaged in their community. Michael recognises the importance of working collaboratively with everyone involved in a person’s life to achieve their best possible outcomes and is committed to developing professional networks. Bringing his previous experience and skills in care management, Michael supports Home Instead Senior Care’s clients to explore quality care options enabling them remain in their home. Having moved from Country Victoria four years ago, Michael now calls the Sunshine Coast home and is dedicated to contributing to our community supporting vulnerable people

Client Services Coordinator

Kelly De Visser

Kelly comes from an extensive corporate background most recently within the finance industry. Kelly has a passion for working within the community and creating connections between like-minded organisations and networking within the Sunshine Coast. After completing her Degree in Business and Events Management Kelly wanted to be a part of an industry where she could make a difference in the community and people’s lives – she found this in Home Instead. Bringing her previous expertise within Senior Coordination and Client Services Kelly now supports Home Instead clients to find the best pathway of care available to support their care needs.

Business Support Officer

Lisa Irwin

Lisa has come from a diverse working background, most recently as administration manager for a recruitment company involved in the mining sector. After moving to the Sunshine Coast with her fiancé last year and after working previously in aged care facilities and in corporate aged care, she felt herself drawn back to the industry. Lisa’s role is to work across several areas, administration management of the office, working closely with our CAREGivers to schedule them to shifts to support our clients with 24-hour support and payroll. Lisa believes strongly in delivering premium service and information to clients and their families to ensure quality of life at home.

Training/Quality Support Officer

Vivian Charles

Vivian has worked in a diverse range of industries both public and private with a core value of high-quality customer care, team support and communication. Vivian has personal experience in caring for loved ones as well as experience working in residential, agency and community care with a particular interest in palliative care, mental health, acute medical and high support needs within the Aged Care Sector. Vivian is passionate about health, wellbeing, supporting, mentoring and training of others to create high quality and supportive care for the more vulnerable members of our community.