Sunshine Coast & Gympie

Hi, firstly I would like to say that I am helping my parents select a new Home Care Provider service. So this is my review and not my parents as I have done most of the work to date and been so happy with my dealings with Home Instead. From Day One when I made the enquiry Michelle contacted me straight away, unlike others that were to get back to me. We had one on one phone discussions as well as group discussions with my parents and sister involved. Then finally a group Zoom call so mum and dad could meet Michelle face to face while lockdown was in place. We live in Gympie so personal meetings were not available during COVID Lockdown times. As soon as lockdown finished Michelle was up to Gympie within 2 days to complete paperwork and finalise a care program. This face to face meeting made mum and dad very comfortable with the professionalism and calming personality from Michelle who obviously knows her stuff and I hope she doesn't mind me saying so but she is a good genuine country girl nature. Within 2 days of officially taking over we had a lovely lady arrive to start cleaning and at this early stage I can see the difference in mum and dad already knowing that things will get done to their satisfaction. Other quotes have already been organised for work to be done so I'm wrapped with the service to date is are mum, dad and my sister. It's just good to see them happy. I look forward to working with Michelle and team from Home Instead in the future and as things happen I'll let everyone know. Good service shouldn't go without many thanks. Chris

Home instead has been helping me navigate a cumbersome and complex Aged care system which is difficult to understand and convoluted. If I hadn't received their help, I would still have no idea of how to provide much needed support for my elderly mother who recently had a fall. This is an amazing team who are ethical and professional. If you are looking for an aged care solutions provider then look no further and enquire with Home Instead immediately because I am certain they will provide you with honest advice and the right services for your needs. Unreserved recommentation!

Home Instead have been marvellous in looking after both of my parents, and particularly my late father in the final stages of his life. My Dad required fairly intensive palliative care towards the end, and Home Instead really delivered the service that he needed.

Home Instead helped us care for our mother in the last 6-7 months of her life. Nothing was ever too much trouble. From management to the girls on the grounds, everyone was fantastic. At the start, Mum rejected the help but with the girl's patience and determination, they won her over and she too appreciated everything they did for her. With Home Instead, it was clear to us Mum was not just another client number but a special person they cared about.

The services from Home Instead are wonderful! The CAREGivers are always punctual, very caring, friendly and helpful to myself and my husband. Nothing is too much of a bother. My husband's health is deteriorating and the CAREGivers have been excellent in responding to his needs. The office staff are always helpful and friendly. I can rest as ease as my Care Manager Michael is there to support me and my husband with our care needs and we are thankful for this.

Denise from home instead is wonderful, supportive and caring. Very prompt and professional with everything we ask. Feel very at ease and comfortable to share any concerns with her and know they will be handled with care. I feel so much better knowing that we have Denise to support us as we help Mum through her elder years.

After hearing many negative stories about the aged care sector I wanted to shine a light on the good guys. Navigating the aged care system to find help for my parents was challenging to say the least. My father has vascular dementia and care needs exceeding what we were simply unable to provide without the assistance of this organisation. Home Instead were excellent. From the initial conversations with Denise, Falon and Tammie to the care specialists coordinating my father's visits and the amazing people who visited and cared for Dad each day. Although each carer has been a great comfort to Mum and Dad, Mum would like to recognise Jill and Lisa in particular for going above and beyond what we would ever have expected. We cannot thank you enough. Dad is now in permanent care but his time at home was able to be extended due to the care provided by this group.

Home Instead has given me back the quality of life I thought I had lost forever. As my disabilities increased over time it became clear the NDIS was a godsend to finance my support needs. But then it’s a matter of finding the right carers which is exhausting as no information is available as to where to go. Denise Evans from Home Instead was wonderful with helping my late husband remain at home as long as possible. Fortunately they now have an NDIS support section under the management of Michael Proby-Aughey. He & Denise met with me & within days Michael had two fantastic women Fiona & Helen turning my life around. Fiona continues to be my key person. She’s a fantastic cook, cleaner, driver, you name it & her initiative is fantastic. She manages my life with kindness & respect. Every day I have carers here & they all make a difference. I am so grateful that Michael continues to be available to resolve any issue, promptly & efficiently. I recommend Home Instead highly. You will never regret choosing them to manage your care. They have a truly remarkable level of compassionate professionalism rarely seen in this industry.

We were very sorry to leave Home Instead due to a move interstate. Over two years we never had anything but friendly, efficient service from the Caregivers, and our care manager was never more than a phone call away. I am very happy to recommend the service provided by Home Instead.

I just wanted to say thank you to your amazing team who looked after my father until his recent passing at home. We were so overwhelmed with the beautiful care and attention your staff delivered everyday to him, it meant the world to our entire family to be able to keep him at home until the end. You made this a possibility, we cannot thank you enough. Carol Stevens

I just wanted to thank Home Instead and your amazing CAREGivers for the support you provide my parents. To know that they are looked after by such caring professionals has not only changed their lives but ours also. I can now focus on quality time with them. We are so glad we found you, Thanks Sally B

I wanted to thank the team at Home Instead Sunshine Coast. You made the entire experience of finding a Home Care Package, then designing the perfect care for my mum so stress free. I felt so overwhelmed in trying to find a professional organisation who really cares, I found this in Home Instead. Thank you for delivering on everything you promised, I thought you were going to be too good to be true - I was happily proven wrong. You are amazing and everyone I dealt with was such a delight. Thank you again

I can't thank the amazing Home Instead carers enough for their long time support of my parents. I have complete peace of mind knowing their regular carers will always be there to assist and support my parents, allowing them both to remain together within their own home. No situation is too complex for the carers and they take care of everything whether it be help around the home, taking them to their appointments or visiting their friends. The carers always demonstrate trust, compassion, respect and professionalism. Also a special thanks to the care support staff as they always go above and beyond to make sure my parents are supported without interruption, treating my parents as if they were their own. They are always so helpful and just a phone call away. Thank you Home Instead! Denise :)

I would like to thank you for all of your amazing care and support of my mother. You made the whole process so stress free and my she has never been happier. She gets the same staff who are great and always on time . Your organisation is a breath of fresh air from what we have experienced in the past!

Great personalised care! We met with a carer that we were interested in for one of our family members. The carer was very knowledgeable, but a warm and friendly person. Unfortunately, we do not have enough time to care for our family member personally, but we are so grateful that she can get the care she needs by some really friendly, caring people.

Great staff that are willing to go that extra mile. if you are truly looking for someone to care for your family because you can't...whether you're interstate or unable to tend for them yourself the carers at Home Instead are like family...just wonderful.