Our move into a retirement village in March 2021 caused my husband and I to physically and emotionally depend heavily on others to settle into our new lifestyle. Home Instead was the final piece of the puzzle to make the…
Our move into a retirement village in March 2021 caused my husband and I to physically and emotionally depend heavily on others to settle into our new lifestyle. Home Instead was the final piece of the puzzle to make the transition to community living along with home care. In the past, whatever was offered in glossy brochures on home care turned out to be unattainable due to the constant changes in Government Aged Care and Carers provision. Waiting lists for any form of care were getting longer and longer.
Therefore, we did not have high expectations with a step into Aged Care assessment. This was hard and complicated. However, our struggle to access timely provision was achieved prior to our sudden need to move house from a large unit with a staircase to downsize to one easier to manage.
After attending two well presented marketing seminars in years past, we had already made up our mind which agency we would go with: that would be Home Instead. On entry we were not flooded with advice, nor pressured to take it. We were not rushed, nor patronized, nor were we left wondering whether we had made the right care choices, once made. The paperwork was explained well and duly signed. Michelle and Team have taken excellent care of our needs during these past six months.
The administration has been flexible and appropriate to our needs as a couple and the funding has been well handled. As promised, we have not paid any extra fees; there has been no hidden costs.
The workers sent into our home were chosen by Michelle to fit our circumstances and lifestyle, as discussed with her as a couple. Each worker has been pleasant, personable and efficient. Each one has turned up on time, on the correct days (which is important to any person who is elderly).
If there needed to be an alternative arrangement made on either side, or a change of staff made, we have been reliably kept informed by Hannah at the office and have never been let down in the 6 months of weekly services we have used.
Our daughter, as a carer for us into the future, was included in the initial case management interview and she still feels confident that we are being well looked after. We feel secure that we have benefited from both personal supports and access to all the help we have needed so far in our beautiful new surroundings. We offer a big thankyou to all concerned.