29 Oct 2020 Sometimes words cannot express how l feel. E.g. I cannot find the correct words to explain that since the team at Home Instead started managing my HCP, how much my life has improved. The Home Instead Manager,…
Read more
29 Oct 2020
Sometimes words cannot express how l feel. E.g. I cannot find the correct words to explain that
since the team at Home Instead started managing my HCP, how much my life has improved.
The Home Instead Manager, Mel, deals with me, with compassion, understanding, kindness, and
I’m treated with dignity, which is a blessing, as is being allocated a HCP from the Government
which allows me to remain in my home.
From experience, I know l will always be treated with dignity by Mel, because before I met Mel
and the Merry team at Home Instead, my HCP was managed by a different provider. That
provider, when l requested something be purchased from my HCP, to assist my life and help me
remain in my home, as is started in the Aged standards, l was either repeatedly ignored by the
managers, or l was told that the equipment I needed to improve living wasn’t covered in the Aged
Standards, which l knew wasn’t right. Therefore, l was forced to change providers.
The Manager Mel, from Home Instead, understands I’m disabled, that I have lost my ability to
speak well, plus l need aids to allow me hear, l can only walk a very short distance. Mel listens to
and hears why l need help from my package. As l have said, there aren’t words to express how
much my life has improved since l met Mel.
I’m not I’m able to go to the ocean, and ride my mobile scooter around the paths next to the
water, go to the theatre, go out for lunch, simple things I took for granted before 3 strokes. Things
that I hadn’t been able to enjoy for years until Mel started to manager my HCP.
This is a lengthy review. However, l want to tell people that if they are not happy with your
providers service, you have the right to change your provider and from experience, if you aren’t
happy, l don’t hesitate to recommend Home instead to care of your HCP and l thank God for
giving Mel into my life.
