Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.

Our Team


Remo Pollastri

Bachelor Accounts Honours | Chartered Management Accountant

After completing his university and professional studies, Remo joined a multi-national conglomerate in his home country, Zimbabwe, as a junior accountant. He progressed through the ranks to reach the position Group Financial Director before leaving to advance his career with a leading public listed company. After reaching the position of Chief Executive Officer he decided to venture out on his own and establish a financial services organisation. Over subsequent years, the company developed into a leading investment management organisation. Since his arrival in Australia in early 2005, Remo has been appointed to the board and acted as advisor to a number of companies both locally and internationally. He continues to act as director in a non-executive capacity for a number of companies. Remo has over 30 years business and corporate governance experience and looks forward to using his vast skills and experience to help change the face of ageing for seniors and their families across Perth.

General Manager

Jeanne Pollastri

Jeanne has a professional background in IT and finance and spent much of her working career working for a Big Four accounting firm. After heading up the accounts department she left formal employment to raise her family. She has remained active within the consulting field and in particular Accounting software and IT.


Toni Jackson

Toni is our Director and brings a wealth of experience from her time working with the UK National Health Service, as well as managing private and not for profit businesses within the home and community care sectors of the UK and Australia.

Toni oversees the daily operations of the business, with a strong leadership focus on the commitment for quality service provision for our clients. Toni, also brings a view to continuously improve our services and look to new initiatives that can complement our existing services.

Care Manager

Ellie Stevenson

Ellie began her nursing career in England working predominately in oncology and palliative care. Having immigrated to Australia she has worked both in the hospital and community setting.

Ellie has over 10 years experiencing managing and leading in home services with a strong focus on quality and innovation.

Ellie has strong commitment to extend Home Instead services to older Australians living in the South West region of Western Australia and she is passionate in her role and strives to provide the best services and support for clients, families and carers.

Client Services Manager: Perth North

Sandy Shea

Sandy began her career as a general nurse, working in a large public hospital, before moving into sales in the pharmaceutical industry. Subsequently, Sandy held management positions with international service companies, working in South Africa and the United Arab Emirates.

In early 2015 Sandy approached Home Instead Senior Care to work with us as a CAREGiver. For her, it was a welcome return to caring for people, and fulfilled a desire to support older Australians in their homes. When looking for a new Client Services Manager, we looked no further than Sandy, who was delighted to join the office team and to consult with clients and their families on their care needs.

As well as networking with industry professionals, Sandy meets prospective clients and their families and guides them carefully through the complexities of in-home care.  She happily maintains contact with her clients and helps to ensure high quality care services are delivered.

Client Services Manager

Karyn Salter

As Client Services Manager, Karyn Salter works closely with health professionals across the aged care industry, educating and informing them about our services and our educational programmes. Karyn often has the first face-to-face contact with our clients, as she conducts care consultations with prospective clients in their homes. She explains our services in detail, while gathering the information we need to put together a detailed care plan which is very personal to the client.

Karyn is known for her bubbly enthusiasm. She joined Home Instead Senior Care Perth in early 2009, after a 20 year career in the management of a lifestyle and health-related service company in WA and NT. Karyn has qualifications in teaching from Curtin University and in business management.

Karyn has a passion for helping family carers and clients access quality care services and that includes providing current information about a range of care options, including government funded services, where appropriate.

Bookkeeping & Administration

Rachael Rowe

Prior to having children, Rachael was senior bookkeeper, assistant accountant and payroll officer with an aged care services group.  Subsequently, Rachael took time away to look after her young brood, while continuing her accounting education. With her children now in their teens, Rachael is delighted to have the opportunity to return to aged care services with Home Instead Senior Care.  She is proficient in administering Home Care Packages for a growing list of clients, as well as looking after our staff payroll for CAREGivers and all accounts.

Recruitment & Training Officer

Tracey Crocker

Tracey’s skills in training and developing our team of CAREGivers have been honed over more than 18 years in the aged care industry, where she began as a CAREGiver and progressed to management of a registered training organization.

Tracey begins with the recruitment of CAREGivers who can truly demonstrate their commitment to caring for older Australians.  They don’t need prior qualifications, but do need to have the empathy, consideration and compassion that sets them apart from others.

Tracey delivers the Home Instead Senior Care training program and up to Cert III in Home and Community Care.  The continuous education includes a multi-phase dementia training program which was developed by Home Instead in association with Alzheimer’s Australia.

A highly energetic person, Tracey fills out-of-office hours with volunteer work for the State Emergency Service.

She has qualifications in community services management, workplace assessment and training, Certificate III in Aged Care and Cert IV in Dementia Practice.

Care Coordinator

Kim Bell

With over 20 years’ experience working in the aged care industry for Home and Community services, Kim’s feels she has been blessed to find a long-term profession, that supports her passions.
Starting as a CAREGiver to over the years developing her skills and leadership to management positions, Kim focus has been support people living with Dementia and end of life care. Kim states “This is an ever-evolving industry and the needs of the clients and their families are growing and changing daily, at Home Instead we really do get to make a difference, and this is something that I can be proud of”.

Operations Coordinator

Nadia Taylor

Nadia, who originates from South Africa with Italian/Greek heritage, spent 10 years in New Zealand before immigrating to WA with her family. Nadia has many years of experience working in home care supporting operational tasks, project management and helps the office with her “working smarter” ideas. Her passion for great care and excellent customer service makes her proud to work for Home Instead.

Care Coordinator

Anne McGrath

Anne McGrath has joined our hard working care services team as a Care Coordinator. Anne brings 30 years of experience to Home Instead Senior Care, having worked in the industry since arriving from Scotland in 1998. Anne is a calm and people-friendly person who shares our passion for person-centred care. Anne will be working primarily with clients and CAREGivers in the south of the Perth Metro.

Care Coordinator

Yasmin Taylor

As a respite services coordinator, Yas supported people with dementia for over 11 years, with Alzheimer’s Australia WA.  Her passion is for home care, and to keep clients in their homes as long as practically possible.  Yas has a strong empathy with those older people who may be living alone, or with little support, who can easily suffer loneliness and fall into a depression: “That’s the value of Home Instead’s companionship services’” says Yas, “and the difference CAREGivers make to the lives of the lonely.”

Care Coordinator

Aneeta Huntley

Aneeta has worked in community services since 2006, when she first learned to grapple with staff rosters!   She counts excellent communication skills and a love of people as her strengths – both of which are put to good use in Home Instead.  Having been with a large organisation for almost five years, Aneeta is now enjoying working in a smaller, more personal company, and operating in a lower stress environment.  Care services is “all about the client’” says Aneeta, and “having a strong relationship with her CAREGivers” at the same time.

Recruitment Officer

Sandra Holt

Sandra has a vast amount of experience in both providing care, recruitment and high level administration. As well as being extremely passionate about the care of others, Sandra strives to utilise these skills throughout our recruitment process to enable excellent service delivery to all our Home Instead Senior Care Clients. Sandra believes that good communication skills and excellent customer service are the building blocks for success, along with working in a strong, friendly & reliable team.

Services Coordinator

Emily Martin

Emily joined Home Instead Senior Care in January 2020 as the Service Coordinator, bringing over 6 years’ experience of managing the scheduling and allocation of services.

Emily is extremely passionate about aged care and has great knowledge of systems and regularly has to support to the rest of the not so techno savvy team members.

With a drive for quality, consistency, client and CAREGiver matching, Emily immediately became a valued Key Player in our team.