Melbourne Outer North East

Nothing seems too difficult for the Managers and team at Home Instead Melbourne Outer North East. They listen, then weave their magic matching staff to a client’s personality.  They have gone out of their way to help me in some curly situations, with staff providing a high level of service and standards. Ring the office at 2 pm, with a request, they hear what you want, go source the right person for the task normally within 1 – 4 hours. Amazing.

Whether it be personal care, home cleaning, respite, urgent transport to a medical appointment, a quick fill-in because another provider is unavailable.

This small delightful team have always come through with flying colours for me.  I am eternally grateful, as this makes my life easier, knowing you are there in every sense of the word. Thank you for all you do. You truly have no idea the differences you make to our lives and the ease with which you do this.

I have been a CAREGiver with Home Instead since October last year. I bring over 15 years experience in CAREGiving, training and management. I just wanted to pass on that I am incredibly impressed with working at Home Instead Melbourne Outer North East. Throughout my many years of experience, I have never come across such a wonderful company to work for. I am incredibly impressed with the level of training, inclusivity and communication. The thorough pre-screening of clients for CAREGivers and the detailed information provided to us is exceptional. The company consistently considers the CAREGiver’s perspective, and the ongoing professional development opportunities are outstanding. Every department within the company is highly engaged, and when I needed additional support from the office regarding a client, everyone that I spoke to in the office were amazing. I feel incredibly honoured to be part of the Home Instead team and I take pride in being a member of the Home Instead family.

I have recently commenced services with Home Instead Melbourne Outer North East and could not be happier.  From the initial contact, I knew I was in good hands.  They are friendly, professional and follow through with their promises.  My CAREGiver is polite, punctual, willing to assist with all my care requirements and really listens to my needs.  I have received services from various providers over the years and Home Instead is by far the best I have ever come across.  I would highly recommend Home Instead to anyone looking for a caring and compassionate in-home service provider.