About Home Instead Melbourne Outer North East

Established in 2019, our Home Instead Briar Hill office is the trusted choice for in-home care and companionship services in Melbourne’s Outer North East. We are committed to making a positive difference in the lives of local seniors and their families and we take pride in every aspect of their care to ensure they have access to the best quality care services and support they need to continue living, safely, independently and happily in the comfort of their own home​.

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Belinda, Melbourne


Nothing seems too difficult for the Managers and team at Home Instead Melbourne Outer North East. They listen, then weave their magic matching staff to a client’s personality.  They have gone out of their way to help me in some curly situations, with staff providing a high level of service and standards. Ring the office at 2 pm, with a request, they hear what you want, go source the right person for the task normally within 1 – 4 hours. Amazing.

Whether it be personal care, home cleaning, respite, urgent transport to a medical appointment, a quick fill-in because another provider is unavailable.

This small delightful team have always come through with flying colours for me.  I am eternally grateful, as this makes my life easier, knowing you are there in every sense of the word. Thank you for all you do. You truly have no idea the differences you make to our lives and the ease with which you do this.

Laura, Melbourne

Client’s Daughter

Today is Mum’s last day of getting services from Home Instead. We just wanted to pop you a quick email to say thank you for all that you have done for Mum over the years. We are extremely saddened to be saying farewell to your team – you are all part of our family. All the Home Instead support workers are amazing, the level of care, friendship, and support your team have given Mum is truly admirable. Thank you for helping Mum keep her independence. Words cannot explain how grateful we are. We wish all the team the best with their future endeavours.

Mike, Melbourne


I have recently commenced services with Home Instead Melbourne Outer North East and could not be happier.  From the initial contact, I knew I was in good hands.  They are friendly, professional and follow through with their promises.  My CAREGiver is polite, punctual, willing to assist with all my care requirements and really listens to my needs.  I have received services from various providers over the years and Home Instead is by far the best I have ever come across.  I would highly recommend Home Instead to anyone looking for a caring and compassionate in-home service provider.