Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.

Our Team

Managing Director & Quality Manager

Rebekah O'Sullivan

Rebekah joined Home Instead as the General Manager in June 2019. When the previous owner Suzanne McLoughlin retired, she purchased Home Instead in October 2021 together with Melissa Holness.
Rebekah has extensive experience working in the Community Aged Care sector, with previous management and care management roles in community health services, local government and aged care service providers. Rebekah is passionate about providing quality care and delivering the best possible results for our clients. She is dedicated to creating and sustaining a positive, supportive and caring work environment for all CAREGivers and Key Players.
Outside of work, Rebekah enjoys spending time with her husband and daughter together with their collection of rescued pets. She is an avid animal lover who regularly volunteers at a local pet rescue and a horse rescue. Rebekah loves travelling to explore new places, theatre and live music.


Melissa Holness

Melissa joined the Home Instead team as co-owner with Rebekah O’Sullivan in October 2021. Melissa brings over 30 years of finance and administration experience in the automotive and manufacturing industries to the team. She has worked in all aspects of accounts throughout her career and is looking forward to working alongside Rebekah to continue to grow Home Instead Melbourne Outer East and Glen Waverley and provide quality services to local residents.

Melissa has really enjoyed learning more about aged care support services and engaging with the local community.  With her bright and bubbly personality, she really enjoys interacting with others and building strong relationships. Since has felt very welcomed since joining the team and feels inspired by the amazing CAREGivers and Key Players providing quality care and services.

An outer east resident for all of her life Melissa has a passion for helping her local community. Outside of work, Melissa enjoys spending time with her husband Jarrod, they enjoy getaways down at Rosebud and exploring everything the Mornington Peninsula has to offer. When not at Rosebud, Melissa loves spending time with family (especially her nephew and niece), good quality time with friends over lunch or dinner, going to craft markets and walking the local area checking out all the gardens. She also has a strong passion and flair for all things interior design and is always looking for a new project!

Community Relations Manager

Wendy Miles

Wendy Miles, is a relationship-based, values driven, service orientated individual who enjoys working with individuals, families and healthcare organisations.  She started her career as a Registered Nurse then entered the Telemedicine sector which lead to pre and post sales roles and account management within the IT sector.   Having established trusted networks in recent years in home and community care she has specialised in advance care planning and palliative care for the last five years.  Wendy enjoys identifying opportunities for innovation and collaboration with all stakeholders to solve problems.

Care Manager

Nicola Brown

Professional: Over 20 years experience working in the Aged Care and Disability Sector. Two years working as a Team Leader in a Private Organisation supporting over 60 Care Givers across Metropolitan Melbourne and Care Managing Private, TAC, Worksafe and NDIS clients. Prior to Team Leader Position, over 15 years Co-ordinating a Dementia Specific Community Service in a Not for Profit Organisation, working closely with those Living with Dementia and their Carers. Passionate about people, keeping it real. Believe strongly that it is a privledge to work in this field.

Privately: Two Adult daughters, love to bush walk, and walks with my two dogs. Love to cook and enjoy where I live, family and friends, the simple things. Looking very much forward to living and working in the local community, at Home Instead Outer East.

Training Officer

Linda Brooks

Linda commenced with Home Instead in 2012 as Recruitment and Training Officer. She has over 15 years’ experience working with the Aged and Disability Teaching Certificate 3 and 4 In Aged Care & Disability. Linda really enjoys meeting and training all the new CAREGivers.

Client Services Coordinator

Dianne Miller

Dianne commenced her roles as is Client Services Coordinator in March 2017. She recently joined the team at Home Instead after working in the Disability and Aged Care industry for over 27 years. Dianne enjoys working as part of a small team and assisting clients to achieve their required care needs.  Working with a committed team of Caregivers makes her role even more enjoyable.

Client Services Coordinator

Jess Durnian

Jess has been working with Home Instead since 2012. She has many years’ experience in Care Coordination and Disability care. Jess assist’s 2 days a week with care coordination. She really enjoys working in the Home and Community Care Industry and being a part of helping the elderly remain living in their own homes. Jess also covers the after hours for Home Instead Outer East.

Client Services Coordinator

Deb Gibbons

Deb has been working with Home Instead since 2016 as Client Services Co-Ordinator and has a real passion for helping people.  I find my work here very rewarding. Being a Client Care Co-Ordinator enables her to assist the elderly & disabled with the empathy & compassion they deserve.  I really enjoy working with the Care Givers who do a great job to ensure our clients can stay at home with the very best care possible.”

Client Services Coordinator

June Formby

Commenced with Home Instead November 2018. June worked in the banking industry before training as an Enrolled Nurse. She spent time working in Acute sector before moving into Business Administration in an Aged Care facility. June enjoys working in a team that is passionate about providing the best possible care to assist people to continue living in the comfort and safety of their own home.

Administration Officer

Julie Monk

Julie commenced with Home Instead in August 2014. Julie plays an integral part of the team in her role as Personal Assistant to Suzanne and assisting with many of the administration duties associated with the Recruitment and Training of our CAREGivers.  Julie has a background is in the Hospitality industry having worked in hotels for over 25 years. She really enjoys working in a small office environment, learning about Home Care and supporting & enabling Suzanne in her role.

Administration Officer

Zita Krijt

Zita joined the Home Instead team in 2018,with 20+ years’ experience in General Practice and 6 yearsadministration in a Retirement Village and Aged Care Facility. Zita holds a Diploma of Practice Management and her roles have included Deputy Practice Manager, Quality Support/Coordinator, Payroll Officer, Return to Work Coordinator and Executive Assistant as well as Front of House roles.

Zita believes that whilst challenges facing Aged Care are increasingly complex, rewarding outcomes can be realised when dedication and compassion is well informed, well guided and given the best possible opportunity to meet the wishes of the elderly and frail in the setting of their choice.

Finance Officer

Geoff Atkins

Geoff is a financial management professional with over 35 years’ experience with international corporates, large and small businesses. Working as an Accountant, a CFO and Managing Director, Geoff has gained a wide knowledge across many industries including banking, household products, outdoor power equipment and medical supplies. Married with 3 adult children, and having spent time caring for his parents / in-laws, Geoff’s goal is to make Home Instead Outer East the first choice for ageing adults requiring care.