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Melbourne Outer East & Glen Waverley

Name: Melbourne Outer East & Glen Waverley
Address: Shop 12, 854 Burwood Highway, Ferntree Gully, VIC, 3156
Telephone: (03) 9754 4861

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(03) 9754 4861

Contact Information

Shop 12, 854 Burwood Highway,
Ferntree Gully VIC 3156

Service Hours

Open 24 hrs

outereast@homeinstead.com.au

Delivering Government Subsidised Home Care Packages

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Your trusted choice for home care!

Established in 2011, our Home Instead Melbourne Outer East & Glen Waverley office is the trusted choice for in-home care and companionship services in Melbourne’s Outer East & South Eastern Suburbs. We are committed to making a positive difference in the lives of local seniors and their families and we take pride in every aspect of their care to ensure they have access to the best quality care services and support they need to continue living, safely, independently and happily in the comfort of their own home.

Home Help

As we get older, everyday tasks can start feeling a little more strenuous. But that doesn’t mean you’ll need to leave your home behind. Our CAREGivers can help with a variety of household tasks, from vacuuming, dusting, cleaning, cooking and more.

Personal Care

Home Care and support with personal needs such as washing, showering, grooming, dressing, walking or mobility, or a companion with personal outings.

24 Hour Care & Overnight Care

Our 24 hour in-home care service caters to clients at high risk for falls, with severe mobility challenges, extensive medical needs, or palliative care requirements, and most commonly, those with dementia who require constant supervision and care.

Dementia Care

Our trained CAREGivers can help with regular day-to-day tasks for those with dementia and give their family peace of mind. Our relationship-based approach delivers personalised dementia care and helping ageing Australians stay in home for longer.

Palliative Care

Personal, compassionate and supportive palliative care. A personalised layer of support aimed to improve the final stages of those living with limiting conditions. Our trained CAREGivers can support your care needs and develop a home hospice or palliative care plan.

Respite Care

Our respite care services are tailored to helping out your regular carer, offering you both some help when needed. A well-planned respite program provides you both regular, scheduled breaks – helping to keep your home manageable, comfortable and relaxed.

Hospital to Home

To help you or a loved one recover and regain physical independence sooner following a hospital stay, Home Instead provides short-term and ongoing transition home care services to support you in your full recovery.

Home Care Package Management

Our passionate and experienced care teams will help you plan, coordinate and manage your Home Care Package. We make sure you are receiving the highest level of in-home care while understanding and navigating the details of your subsidised care package.

What our people say

July 22, 2024

CAREGivers Nadya and Debbie were so very caring, patient and diligent. More like family friends. They regularly played UNO with my husband and took him to the Abortorium to feed the ducks, which he loved. The office staff always welcomed…

Allyson

June 06, 2024

CAREGivers Lisa and Leanne were both outstanding! Mum loved having them around as they went above and beyond in their care and support of me as well. If there is an outstanding "best on ground" award please nominate these CAREGivers…

Anonymous

May 16, 2024

Supplier Review: "I really enjoy working for Home Instead and their clientele. I appreciate the great feedback but also the annual reviews. It's an extremely professional process. Home Instead stand head and shoulders above other providers in the sector in…

Ben S

April 15, 2024

Very impressed that during the power outage recently, I was welcomed into the office to charge my phone and chat reassuringly with staff who also made me a cuppa and sandwiches whilst I spent the afternoon there.

Sam

January 15, 2024

All of our CAREGivers, Lisa, Leanne, Natasha, Celia, Caitlin, Sandy, Michelle, Isabella and Tracy, did everything they possibly could. We appreciated them just being there and doing anything we asked of them. We wouldn’t change a thing and would definitely…

Winifred and Ted

December 15, 2023

Great CAREGivers and good services, no need to change. I have recommended Home Instead to others.

Brenda

October 16, 2023

CAREGiver Maree was very reliable and friendly, her and mum connected instantly. Mum enjoyed her company and the friendship created. Mum looked forward to seeing her and having a nice lunch, and was always left with a sparkling clean unit.…

Rosslyn

March 17, 2023

Both of us were very happy. Our CAREGiver Nikky was friendly and gave a great indication of services.

Cheryl

March 17, 2023

Our CAREGivers were thoughtful and had a good attitude. The Care Manager Amy was incredibly helpful. We were happy with the service and would recommend to our family and friends.

Mohammed

March 17, 2023

Both Richard and myself were well cared for and listened to. The carers were very caring!

Tessa

February 23, 2023

The caregivers were good company & supportive at all times. They were always honest, helpful, friendly and helped bridge the gaps between family visits. The caregivers also assisted in alerting family when his medical condition deteriorated. Their assistance proved invaluable…

Susan

February 20, 2023

We cannot thank you and the lovely carers enough, for all of the hard work and support over the last year. Without that support our parents would have been unable to stay in their own home which was one of…

Michelle and Robin

January 27, 2023

All of the Caregivers were extremely good to my dad. He loved having them visit and they did their jobs really well. Dad appreciated the respect shown to him and the caregivers were willing to do whatever tasks he asked.…

Michelle Z

November 03, 2022

We would like to thank you and all the staff at Home Instead for the care you have shown towards dad and ourselves, at times it was difficult. You always listened and tried to accommadate with his care. A huge…

Annette

October 20, 2022

The carers looked after my husband extremely well as he declined. We were very lucky to have a service that helps ageing people. Your patience and reliability is wonderful

Patricia

October 20, 2022

All dad's carers were fantastic - caring, compassionate and patient. They were a great support and comfort to mum. We are very grateful for thier hard work. They are well trained and display kindness and compassion at all times.

Danni

October 07, 2022

I want to convey our since appreciation for the quality services my mum received since being in the care of Home Instead. Everyone involved in her well-being have been amazing. You have been an absolute blessing to us. Thank you…

Robyn

October 07, 2022

I enjoyed dealing with Home Instead. Overall I was very happy to employ a local company that could help. I would definitely recommend as the caregiving was very good and you were easy to deal with. I have already recommended…

Gill

September 06, 2022

Our CAREGivers did everything they were asked to do in a friendly and helpful manner. I would definitely recommend Home Instead, I have already referred two friends and they are happy too. I have a great Care Manager to whom…

Marianne H

September 06, 2022

Dear Home Instead, We just want to pass on appreciation and gratitude for the services you have provided to our Mother. The care and support we received from Catherine Kenny (Upwey) was exemplary. Catherine was always thoughtful and respectful when…

Luke Stephens

June 13, 2022

I Read some reviews from Michelle telling the audience how you helped her get funding for her Trade, and she saw big returns after trading with you suggested that I contact you I was afraid to invest but after I…

ẞifiso Màßhabànè

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January 30, 2022

Extremely professional customer service and care..

Susan Ferguson

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May 08, 2021

It was a bit daunting when I saw my husband drive off with his caregiver for the first time. Will he be alright? Will they take good care of him? Will I ever see him again!!? I needn’t have worried,…

Henrietta Cook

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March 25, 2021

Home Instead Upwey and Blackburn are both outstanding supports to our family😊 They supported my late father when he was living in the community and then moving in with us 😊 They supported my mother-in-law to live independently in the…

Tori Tilley

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March 24, 2021

I'm very happy with the care management I receive and Eden the caregiver that attends. Eden is approachable and I'm able to discuss my needs with her. Having Home Instead in my life has made my life easy, I’m able…

Margaret F.

March 24, 2021

Thank you Kelly and Judi and all the wonderful carers who have helped our family over these last couple of weeks. Thank you for all the extra time and efforts and compassion. It has been a wonderful support. You are…

Margaret F.

January 26, 2021

Took awaymy anxiety about gardening. Help me not to worry about doing things aroundthe house as both Carfers are very thorough and lovely

Herta H.

January 19, 2021

I have been a client, as well as my wife with Homeinstead for over 12 months, we are both on Commonwealth Home Care Packages We are both very happy with all the services and the contact we have we both…

Herta H.

January 12, 2021

We are extremely happy with the help and support we receive. Kind, supportive, very helpful and always willing to help in anyway possible.

Nance M.

December 14, 2020

I feel lthat I have a great relationship wtih my Carer, Alex. I have had not problems with anyone at Homeinstead, always very easy to deal with and support happens quickly

Herta H.

December 14, 2020

Ngaire and I feel like we are part of a team. We are provided with nice kind gentle people who know how to communicate and are trained for what is required. All staff that we have had dealings with have…

Herta H.

November 30, 2020

Just wanted to let you know that the carers we have for mum at the moment are just great😃 We consider ourselves very lucky to have such passionate people who engage beautifully with mum And we feel confident that mum…

Margaret F.

August 31, 2020

Friendly

HH house

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June 08, 2019

Great company to work for ,great team work .

Jane Strooband

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November 27, 2018

This is the most amazing care agency I have Mnd and need about 4 hours a day personal care - these guys are al lovely - the agency really cares about their staff and it shows - can’t recomend them…

Jane Vanetempest

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November 26, 2015

I was so impressed with the level of care Suzanne and her staff displayed when assisting an elderly family friend recently. They were able to provide service on very short notice and the staff were so compassionate and understanding. A…

Andrew Jordan

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January 30, 2014

A great Team of dedicated Office Staff and Caregivers !

Mark McBriarty

View full review here

Latest News

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September 25, 2024

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June 25, 2024

Navigating a new Parkinson’s diagnosis

April 3, 2024

Melbourne Outer East & Glen Waverley

Contact Information

Service Hours

Quick Links

Your trusted choice for home care!

How we can help with in-home care!

Home Help

Personal Care

24 Hour Care & Overnight Care

Dementia Care

Palliative Care

Respite Care

Hospital to Home

Home Care Package Management

In-Home Care Enquiry

What our people say

Latest News

Self-managed or provider-managed home care: Which is right for you?

Home Care Packages: How to make every dollar count

Navigating a new Parkinson’s diagnosis