We are a family company and our personal experiences help us to strive for improved outcomes for all of our clients, their families and our staff.
Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.
Margaret opened Home Instead in 2013 with her daughters Annalise and Briarna. As the Office Manager, Margaret works on keeping the day to day operations of the office running smoothly. Margaret has an extensive background in nursing and management.
Briarna has extensive experience in events management and marketing. She is also an Owner and Director of Home Instead Melbourne Eastern Suburbs. Briarna manages all our accounts and payroll functions and assists in the marketing role with our Network and Marketing Manager.
Making the move from State Government, Gemma joined Home Instead in October 2019, coming on board to support the Client Care Coordinators.
In February 2020, Gemma moved to the Office Manager / Intake Coordinator role becoming a regular part of the Home Instead team.
Gemma is looking forward to continuing to provide care and support to Clients and their families.
Emma has been with Home Instead since 2013, beginning as a CAREGiver whilst studying a Bachelor of Nursing. Emma moved into a Client Service Coordinator role in 2014 when she took a break from her studies and was involved in the scheduling of client’s services, matching CAREGiver’s and clients, & liaising with case managers. Emma completed her Cert III in HACC, Cert III in Aged Care and Cert IV in Training and Assessment and a case management course over her next few years with Home Instead.
Emma moved to the role of Community Relations Manager and Office Manager in 2018, working on establishing & expanding trusted networks and relationships with stakeholders, clients and their families. Emma has now moved into a Care Manager role at Home Instead, working to support our private clients and those on Home Care Packages, working hard to ensure that clients are provided with the best possible support to remain living at home. Emma thoroughly enjoys working for Home Instead and has a real passion and empathy for the older generation. Emma feels privileged to be able to work with those in our local community and provide them with the best possible care and support.
Client Service Coordinator
I started with Home Instead in December 2018 as a caregiver. I loved my job as a carer and the relationships I had with my clients. I was lucky enough to be offered the job in the office and looked at it as not only another opportunity but a different way to help my clients, and all of those involved with Home Instead. Prior to my job as a caregiver I studied a Bachelor of Arts and was a librarian in a small RTO library in the city.
Alina commenced with HISC just over 3 years ago. Alina is the accounts officer, her duties include invoicing, chasing and allocating payments, helping Ange with the pays and statements for our Home Care Packages. She works part-time. Alina loves working with the great team and the flexible hours which allows her to pick up her 9YO from school everyday.