We are a family company and our personal experiences help us to strive for improved outcomes for all of our clients, their families and our staff.
Meet our team of caring, compassionate professionals, dedicated to providing you and your family the best in-home care and support for your individual needs and preferences.
Annalise is an owner and Director of Home Instead Melbourne Eastern Suburbs. She has come from working within the management group of Myer’s Pty Ltd and McDonald’s Franchisees within Australia. She has first hand experience of caring for family members and this experience has driven her desire to work within the industry.
Margaret opened Home Instead in 2013 with her daughters Annalise and Briarna. As the Office Manager, Margaret works on keeping the day to day operations of the office running smoothly. Margaret has an extensive background in nursing and management.
Briarna has extensive experience in events management and marketing. She is also an Owner and Director of Home Instead Melbourne Eastern Suburbs. Briarna manages all our accounts and payroll functions and assists in the marketing role with our Network and Marketing Manager.
Making the move from State Government, Gemma joined Home Instead in October 2019, coming on board to support the Client Care Coordinators.
In February 2020, Gemma moved to the Office Manager / Intake Coordinator role becoming a regular part of the Home Instead team.
Gemma is looking forward to continuing to provide care and support to Clients and their families.
Recruitment & Training Officer
Angela began with Home Instead in August 2012 as the Traning and Recuritment manager after many years as a Manager with MYER Pty Ltd.. Angela comes to the industry with a fresh perspective and since commencement in August 2012 has completed the Certificate 4 in Training and Assessment and has also commenced Certificate 3 in Aged Care. She manages all the OH&S requirements within the company and is the Chair of the newly formed OH&S Committee.
Emma has been with Home Instead since 2013, beginning as a CAREGiver whilst studying a Bachelor of Nursing. Emma moved into a Client Service Coordinator role in 2014 when she took a break from her studies and was involved in the scheduling of client’s services, matching CAREGiver’s and clients, & liaising with case managers. Emma completed her Cert III in HACC, Cert III in Aged Care and Cert IV in Training and Assessment and a case management course over her next few years with Home Instead.
Emma moved to the role of Community Relations Manager and Office Manager in 2018, working on establishing & expanding trusted networks and relationships with stakeholders, clients and their families. Emma has now moved into a Care Manager role at Home Instead, working to support our private clients and those on Home Care Packages, working hard to ensure that clients are provided with the best possible support to remain living at home. Emma thoroughly enjoys working for Home Instead and has a real passion and empathy for the older generation. Emma feels privileged to be able to work with those in our local community and provide them with the best possible care and support.
HCP Client Coordinator
Giulia has recently completed a Bachelor of Social Sciences (Psychology). Prior to commencing with Home Instead, she worked at the Nine Network in Newcastle, NSW. After returning to Melbourne, she worked in Disability Support whilst focusing on her studies. Her work in the disability sector, combined with her interest in health and psychology, drew her to the caring nature of her Home Instead role. Giulia works a Client Service Coordinator involved in the scheduling of client’s services, matching caregiver with clients, as well as maintaining relationships with their case managers. Giulia loves the interaction and connection with clients and their families, especially when receiving delightful feedback about caregivers and our services as a whole.
Client Service Coordinator
Stephanie started with Home Instead in 2018, first as the Administration Assistant and now as a Client Service Coordinator. She previously worked in Hospitality Management and always wanted to help others in need. Stephanie joined Home Instead to give back to the community and loves the rewarding feedback from clients.
Client Service Coordinator
I started with Home Instead in December 2018 as a caregiver. I loved my job as a carer and the relationships I had with my clients. I was lucky enough to be offered the job in the office and looked at it as not only another opportunity but a different way to help my clients, and all of those involved with Home Instead. Prior to my job as a caregiver I studied a Bachelor of Arts and was a librarian in a small RTO library in the city.
HCP Admin Coordinator
Janine joined the Home Instead team in August 2012 as a CAREGiver after having worked as a PCA in a fracture clinic in the University College London Hospital for four years. Later moving onto covering the Afterhours for three years whilst still looking after clients in their homes, and now working as the Intake Coordinator. Whilst being involved in a number of roles at Home Instead her passion has always been to provide compassionate, understanding care to our wonderful clients.
She loves to spend her spare time with her much loved family and children, two cats and a ferret.
Vicki trained as an Occupational Therapist many years ago and has worked in a number of rural, community and public health settings as an Occupational Therapist. In the 1990s when case mix funding was introduced to public health – Post Acute Care was established – providing funding to ensure that patients were discharged with appropriate and immediate clinical and practical support services – and her interest in Case Management began. Vicki has since worked as a Case Manager and Program Manager for Eastern Health, Western Health and most recently the private sector (with rehab programs and home care packages). She joined the team at Home Instead Blackburn in May 2017 – and is responsible for private clients and those on Home Instead – Home Care Packages.
Alina commenced with HISC just over 3 years ago. Alina is the accounts officer, her duties include invoicing, chasing and allocating payments, helping Ange with the pays and statements for our Home Care Packages. She works part-time. Alina loves working with the great team and the flexible hours which allows her to pick up her 9YO from school everyday.
Community Engagement Manager
After leaving the corporate world of more than 20years Jenny felt it was time to give back to the community. Jenny commenced with Home Instead Eastern Suburbs in March 2018 on a temporary basis offering admin support for the business. Jenny has enjoyed her time so much that she has recently joined the team as the Community Relations Manager. “People are probably unaware that they can have in-home help, enabling them to live at home as independently as possible” With Jenny’s background in marketing and events she looks forward to raising this awareness of Home Instead services in the community so families can make the right choice that suits their individual needs.