Our Team

Home Instead has a great reputation for consistency and quality in CAREGivers providing outstanding care to all our clients .

I have always liked to be part of an organization that has a good standing in the industry and believes that the Customer is King, Home Instead Senior care Gold Coast provides this to all clients and CAREGivers. I have an adopted daughter who I adopted when she was 13months, and she is 21 now. She has schizophrenia – ( disorganized subtype) and borderline personality disorder.

I did advocacy for the elderly who had become the custodians of orphaned children in HIV affected households. This provided me with some of the skills to my current role. Home Instead Senior care is really bridging the gap for their seniors – from what they used to be able to manage independently – to what they are able to manage now, due to age related illnesses and degeneration. Our CAREGivers are Angels on Earth. We are only as good as our Client’s last experience with one of our CAREGivers – we have to make each time count.

I love the people contact, and I love the variety, every day is different and a new opportunity to make a difference to everyone I deal with.

After working in a workforce planning role for so many years and enjoying the challenge I thought it would be interesting and challenging to combine two things I am passionate about.

I helped care for my grandmother before she passed away and currently live with and help care for my parents who are both in the 70’s. I think anything that can help our aging population be more comfortable and independent is only a good thing. Our life expectancy is becoming longer and longer which means the aged care industry will only become more and more important. And as we continue to be client focused the word of mouth from existing clients will provide us with more care to more clients.

We have a wide range of caregivers – all ages and multiple nationalities, they are all client focused and thoroughly enjoy the work they do and this makes our jobs easier.  I think that the caregivers are armed with all the information and training they need to provide support and care – the dementia care and other manuals have really helpful tips and hints which come in handy in many situations.  Our caregivers are really well trained.   I really enjoy hearing from clients how they have enjoyed the caregivers we have matched with them and vice versa – caregivers also comment on how lovely clients are – this job makes me feel really good because I know at the end of the day I am helping seniors maintain their independence and dignity which keeps families happy.  Knowing that I have helped someone makes my job so very important and gives me great job satisfaction.

I have been in the Aged Care Industry for 9.5 years. I first started with providing domestic assistance to the elderly in their homes and found it very rewarding knowing I was making a difference by supporting my clients with tasks they were no longer able to do independently.

After approximately 3 years I completed the certificate III in Aged Care and became an all-round CAREGiver. I thoroughly enjoyed my job and always treated my clients the way I would like my own family to be treated. I was in this role for 2 years whilst continuing further studies and when the opportunity came up, stepped into the position of Client Care Manager. Since then I have been assisting clients for more than 4.5 years to manage their Home Care Packages and ensure they are receiving the care they need to stay in their own home.

I am very excited to now be part of the Home Instead family with the tailored personal care provided for each individual, and to be part of a team who strive to change the face of ageing and enhance the lives of our clients and families.

Carol is a “people person” with her entire career being involved in Customer Service, Sales, and Business Development roles. Carol thrives on building long term relationships with her clients by providing first class service.

Involving herself with many community organisations such as Rotary, Chamber of Commerce and volunteering with community centres and a palliative care hospice.

Carol understands the privilege of ageing and the need for seniors to be able to stay in their own homes and to live their lives with dignity while receiving quality care.

“I feel that working with such a great company like Home Instead, has given me the opportunity to “give back”. I know our clients will be provided with the care and compassion they deserve”.