Client Care Coordinator

Are you our next Client Care Coordinator? We have an exciting opportunity for a Client Care Coordinator to join the Home Instead Outer East & Glen Waverley team. Due to continued growth, we have a Client Care Coordinator position which focuses on working with our Brokered clients.

Key PlayerMelbourne Outer East & Glen Waverley


Posted:6th September, 2021 Cut off Date: 4th October, 2021

About Home Instead 

Home Instead is a specialist, national provider of high-quality in-home care for older Australians. We help with a range of personal and lifestyle needs while providing welcome companionship.

We take personal responsibility for providing the best in-home care and support to meet our clients needs and we are committed to addressing the individual and national challenges of Australia’s ageing population.

What does this role look like day to day

This fast-paced role is based in our Upwey Office and will be a permanent full-time ongoing position with the option to work from home in a hybrid model once you are fully trained with your time shared across the office & home.

This position will assist with scheduling / rostering of CAREGivers for Brokered shifts, monitoring feedback from CAREGivers, ensuring compliance requirements are met and general administration duties.

Joining our team, allows you to work in a community run business with flexibility, all while being paid very well. There are more perks of course, continue reading and you’ll see all the benefits of joining our team.

  • Phone based role
  • Coordination and scheduling of client and CAREGiver schedules
  • Monitoring, mediating and logging, CAREGiver and client activity
  • Liaising with other service providers
  • Manage incoming requests in a friendly and professional manner
  • Provide a high level of customer service via both phone and email and deal with enquiries promptly.
  • Follow Home Instead policies and procedures
  • Other administrative duties as required

Requirements for success

  • Experience in a rostering or scheduling position organising people or services
  • A demonstrated empathy to the needs of older people
  • A positive outlook and the ability to
  • A great phone manner with great customer service skills
  • The ability to pick up new software quickly, accurate data entry and attention to detail
  • Enjoy working in a fast paced and busy environment
  • Great team player

What’s in it for you!

  • Great job satisfaction where you are making a difference to older people and those living with disabilities in the community
  • On the job training of our systems
  • Competitive salary
  • The option to work from home in a hybrid model once trained
  • Supporting the local community
  • Working as part of a team passionate about person centred care
  • Be a part of a growing organisation

We’d love to hear from you so press apply and send through your Cover Letter and Resume.

Reach out to Michelle our Manager – Client Services on 9754 4861 or via email michelle.tilden@homeinsteadmoe.com.au to hear more about this position.

We are keen to hire the right person straight away, so get your application in asap as we’ll start interviewing straight way.

About Home Instead Melbourne Outer East & Glen Waverley

Established in 2011, our Home Instead Upwey office is the trusted choice for in-home care and companionship services in Melbourne’s Outer East & South Eastern Suburbs. We are committed to making a positive difference in the lives of local seniors and their families and we take pride in every aspect of their care to ensure they have access to the best quality care services and support they need to continue living, safely, independently and happily in the comfort of their own home​.

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