Team Leader People and Culture

Home Instead Maidstone is a national provider of high-quality in-home care for older and special needs Australians. We help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our client’s needs and we are committed to addressing the individual and national challenges of Australia’s ageing population. With a strong established client and carer base in Melbourne’s Western region, we now have an opening for an additional team member to join us in our Maidstone office. We pride ourselves of the reputation we have developed in the ageing and disability community from those who have experienced our services and remain true to core values of care delivery. We aim to match our carers and clients through skills required and personality profiling, whilst offering consistency in day and time of services. We have a family approach to our employees and have a great team culture.

Team Leader People and Culture Melbourne Maidstone & Western Suburbs

Posted:23rd August, 2022 Cut off Date: 18th September, 2022
Applications Closed

About the role:

As Team Leader People and Culture you will:

  • Be an active and effective leader, ensuring collaboration with Franchise Owner, General Manager, and the Operations Manager on development and delivery of strategic activities.
  • Develop and implement a range of CAREGiver communication strategies to ensure all CAREGivers are engaged, feel supported and connected to Home Instead and develop as professional CAREGivers
  • Work closely with the Recruitment and Retention Officer to ensure all activities and needs for CAREGiver recruitment are being achieved to meet business operations.
  • Lead and support the Learning and Training Team members on all aspects of the delivery of training including Empower (SABA) and trainer led courses.
  • Develop knowledge and understanding of all Home Instead employment and WH&S policies and manage the performance of CAREGivers to ensure we meet compliance.
  • Monitor CAREGiver annual performance reviews and exit feedback. Monitor, counsel and advise on CAREGiver matters as needed.
  • Manage and monitor new Key Player and CAREGiver orientation and ongoing training needs are being achieved.
  • Identify, develop, and implement recognition programs and incentives, that can be measured on.
  • Build and design wellbeing, positive work environment projects, that becomes embedded into our culture.
  • Engage Employee and Industrial Relations consultant as required
  • Develop, implement, and review a retention strategy considering both Key Player and CAREGivers.
  • Monitor compliance for State and Federal employment laws.

Qualifications & experience

  • Be personable, approachable, motivated, reliable, and passionate with a can-do attitude
  • Be able to build strong relationships and rapport with internal team and clients and always deliver exceptional customer service
  • You have a big heart, a little patience, and a desire to improve the lives of seniors and their families
  • Diploma in Human Resources, or higher (highly desirable), otherwise working towards a recognised National qualification.
  • Experience in recruitment and human resource management.
  • Excellent communication skills, including highly effective inter-personal skills, and strong judgement and assessment skills to be able to assess applications and conduct interviews and annual performance reviews in an efficient, effective, and professional manner.
  • An ethical approach to your work, being self-motivated and someone who enjoys achieving results both individually and as part of a team.
  • Be a high-level administrator with business management skills including a high level of computer literacy and accurate data entry skills.
  • Be structured in your thinking and be a problem solver who provides solutions to issues/challenges.
  • Preferably have experience and knowledge about the requirements of care services for older people.
  • Experience in the aged/disability care or health sector is desirable
  • No criminal record.

The role is preferred full time but would consider part time.


  • Great job satisfaction where you a making a difference to older people living in the community
  • Competitive salary
  • A rewarding career where you can make a positive difference in the lives of seniors and their families
  • Supporting the local community
  • A welcome and supportive working environment
  • A company that recognises and appreciates the value of the work that you do
  • A fun and supportive team.
  • Working as part of a team passionate about person-centred care
  • Be a part of a growing organisation with bonus opportunities.

How to apply:

For any questions, please contact 03 9317 5204 and ask to speak to the Operations Manager.

Please submit your application with a cover letter addressing the selection criteria and your current resume to:


Closing date: 18 September 2022

About Home Instead Melbourne Maidstone & Western Suburbs

Established in 2010, our Home Instead Maidstone office is the trusted choice for in-home care and companionship services in Melbourne’s Footscray, Hopper’s Crossing & Western Suburbs. We are committed to making a positive difference in the lives of local seniors and their families and we take pride in every aspect of their care to ensure they have access to the best quality care services and support they need to continue living, safely, independently and happily in the comfort of their own home​.

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