Are you a case/ client coordinator ready to transition to a company that values the client, the carers and encourages a relationship-based service, whilst being part a great team? Or are you someone experienced in working in aged care and hold Cert 3 or above, with administrative and communication skills waiting to be invested in?
Key Player • Perth North and South
Home Instead Perth North and Southwest is a national provider of high-quality in-home care for older Australians. We help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our client’s needs and we are committed to addressing the individual and national challenges of Australia’s ageing population.
Our workplace culture is very important to us. We have a very approachable and supportive team and we support each other to ensure the best quality service for our clients.
About our Coordinators and the role:
Our Care Services Coordinators are passionate about the support we provide to our client’s, positively engaging with each individual and their families and ensuring that our support is personalised to what they want it to be.
As Care Services Coordinator you will:
- Manage your own client base, ensuring services being delivered are those of quality
- Visit your clients and families on a regular basis to review the services required
- Complete comprehensive care reviews of need and develop care plans in-line with funding allowances to ensure client’s needs are best supported
- Work alongside the rostering team when allocating the best suited CAREGiver for the service, taking into consideration the client’s preferences and tasks required
- Monitor and respond to incoming service feedback reports
- Meet and introduce the CAREGiver to each client’s very first service
Qualifications & experience
We are looking for someone who shares our passion for providing exceptional care to our clients, you will have previous and relevant experience of working in aged care with some understanding of Home Care Packages and managing care services.
We do need you to have strong administration skills (Microsoft Office, database experience) and an excellent customer approach. Be an effective communicator and have demonstrated problem solving skills.
The role requires you to be able to work both on your own and as part of a team, be self motivated and be able to multi task in this fast paced role.
Pool Car’s are available, however you will also be required to have your own vehicle and a Valid Australian Driver’s licence.
Our current opening supports client in the East and South of our Osborne Park Office
How to apply:
Please submit your application with a cover letter addressing why you have applied for this position and your current skills and experience relating to this position, and your current resume:
Please note: We will be commencing with shortlisting immediately. We reserve the right to close the position without notice.
About Home Instead
Perth North & South, South West WA
Established in 2008, our Home Instead office is the trusted choice for in-home care and companionship services in Perth North & South & South West WA. We are committed to making a positive difference in the lives of local seniors and their families and we take pride in every aspect of their care to ensure they have access to the best quality care services and support they need to continue living, safely, independently and happily in the comfort of their own home.
Osborne Park, Mandurah, Bunbury, Clarkson