Client Services Coordinator
Make a real difference in the lives of Ageing Adults and their families to enable them to remain living independently at home.
Key Player • Melbourne Maidstone & Western Suburbs
We are a leading global brand
Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.
In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.
About this opportunity
Home Instead Maidstone is looking for a dynamic and dedicated Client Services Coordinator to join our team in Maidstone. The Client Services Coordinator will handle various duties related to coordinating and scheduling services for our clients.
As a Client Services Coordinator, you will assist and support CAREGivers and office staff to deliver the highest quality service, focusing on building extraordinary relationships with clients to enhance the lives of ageing adults.
Why Join Us?
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- A company that recognizes and appreciates the value of the work that you do.
- A fun and supportive team.
- Annual Appreciation Day!
- Paid Birthday Off after 12 months!
Key Responsibilities:
- Monitor shared email for actions and coordinate workflow with the Client Services Team.
- Collaborate with a small, dynamic team of Client Service Coordinators.
- Answer incoming calls in a friendly, professional, and knowledgeable manner.
- Coordinate Client Services and CAREGiver schedules daily via the Relationship Management System (RMS) to ensure all client requests are met using our scheduling principles.
- Provide guidance and support to CAREGivers, capturing opportunities to maintain and increase service hours and quality care.
About you:
- Rostering experience is highly valued, but not essential.
- Experience in the aged care/disability sector is highly desirable.
- Be personable, approachable, motivated, reliable, and passionate with a can-do attitude.
- Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service.
- Have strong communication, problem-solving, and time management skills.
- Have proficient computer skills, including Microsoft Office and Excel.
- Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.
Australian work rights
Applicants must have permanent or temporary rights to work in Australia with no restrictions.
How do I apply?
Please submit your resume and a cover letter detailing your suitability for this role.
About Home Instead Melbourne Maidstone & Western Suburbs
Established in 2010, our Home Instead Maidstone office is the trusted choice for in-home care and companionship services in Melbourne’s Footscray, Hopper’s Crossing & Western Suburbs. We are committed to making a positive difference in the lives of local seniors and their families and we take pride in every aspect of their care to ensure they have access to the best quality care services and support they need to continue living, safely, independently and happily in the comfort of their own home.
