Client Services Coordinator
Are you looking for variety in your role? Do you love engaging with people and building relationships? Do you want your next position to be part of something meaningful where you have an opportunity to make a difference in your local community? If you answered yes, take the lead and be part of Home Instead. We are currently seeking a confident, enthusiastic and charismatic individual to join our team as a client services /community services representative. In this role you will be responsible for marketing the Home Instead brand within the local community to grow the business by building strong, lasting local partnerships which lead to referrals of new clients.
Key Player • Brisbane Inner North & West
We are a leading global brand
Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population. Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world.
In Australia, at Home Instead our national network of offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.
About this opportunity
The Client Service Coordinator will perform a variety of duties in the coordination and scheduling of services for our clients and CAREGivers. Some of the duties our client service coordinator will perform include fielding new clients and CAREGiver enquires, coordinating schedules daily and supporting any incoming calls in a professional and friendly manner.
Why Join Us?
- Paid birthday day off!!
- A rewarding career where you can make a positive difference in the lives of seniors and their families.
- Continued learning and development through our learning system and Immersion Program (spend time learning and sharing knowledge with a different role at Home Instead)
- Wellbeing programs and access to our EAP
- A company that recognizes and appreciates the value of the work that you do.
- A fun and supportive team.
Key Responsibilities:
- Field new client and CAREGiver enquiries over the phone in a welcoming and knowledgeable manner ensuring relevant processes are followed.
- Coordinate Client services and CAREGiver schedules daily via the Relationship Management System (RMS) to ensure that all clients receive the services that they have requested and that where possible a compatible, regular and consistent CAREGiver/s are provided
- Monitor shared email for actions and coordinate workflow with Client Services Team.
- Field new client and CAREGiver enquiries over the phone in a welcoming and knowledgeable manner ensuring relevant processes are followed
About you:
- Be personable, approachable, motivated, reliable and passionate with a can-do attitude.
- Be able to build strong relationships and rapport with internal teams and clients and always deliver exceptional customer service.
- Be able to learn technologies quickly to interpret and analyze data.
- Have strong communication, problem-solving, time management, and conflict-resolution skills.
- Have proficient computer skills, including Microsoft Office and Excel.
- Be flexible, adaptable, and able to remain calm under pressure to think on your feet with shifting priorities in an ever-changing environment.
Australian work rights
Applicants must have permanent or temporary rights to work in Australia with no restrictions.
How do I apply?
Please submit your resume and a cover letter detailing your suitability for this role.
Welcome to Home Instead Brisbane Inner North & West
Established in 2005, our Home Instead Brisbane Inner North and West office is the trusted choice for in-home care and companionship services in Brisbane’s Inner North & Western Suburbs. We are committed to making a positive difference in the lives of local seniors and their families and we take pride in every aspect of their care to ensure they have access to the best quality care services and support they need to continue living, safely, independently and happily in the comfort of their own home.
