Client Services Coordinator

Here is your opportunity to make a difference in the lives of older people in the community!

If you are a ‘people person’, have experience in scheduling, possess strong communication and administration skills, and can demonstrate a passion and empathy for helping older people to retain their independence, then this position is for you. Working at Home Instead will provide you with a unique opportunity to work in a dynamic team who are making a difference to older people in our local community.

The Client Services Coordinator (Scheduling) will perform a variety of duties to coordinate and schedule services for Home Instead clients. Based in Ormond, the successful candidate will be working full-time in a supportive and dynamic team.

Key duties:

-Coordination of services delivered to our Clients;

-Maintain Carer schedules within the database system;

-Monitor, mediate and record Carer and Client activity;

-Answering new client service enquiries in a knowledgeable and supportive manner;

-On occasions, assist with out-of-business hours calls when the On-call Worker is unavailable.

-Be a team player.

To be successful in this position, applicants must be able to demonstrate the ability to meet the following Key Selection Criteria:

-Demonstrated experience in scheduling services and having attention to detail;

-Demonstrated experience using scheduling databases, and proficiency in use of Windows and Microsoft Suite;

-Strong communication skills to liaise effectively with all parties associated with service delivery;

-A demonstrated empathy to the needs of older people;

-A knowledge and understanding of the Aged Care industry; and,

-Strong organisational skills including proven ability to meet deadlines, problem solving and reporting requirements.

To apply, please forward your application including a cover letter and resume, addressing Key Selection Criteria via email to jane.white@hiscbrighton.com.au. Applications without a covering letter will not be considered.

Welcome to Home Instead Melbourne Inner South & Bayside

How can we help you live independently at home? Having cared for Bayside seniors and their families since 2010, we can hand-match you with a certified CAREGiver for your preferences and personality. Our compassionate team speaks 15 languages, and has expertise in all aspects of home care and companionship, as well as palliative home care and dementia care. That means even if your care needs change, you know you can rely on us to provide continuity of care.

We are available 24/7 in Melbourne’s Inner South to answer your questions about how home care works, as well as costs and Home Care Packages.