Client and Office Coordinator
Home Instead is a specialist, national provider of high-quality in-Home Care, predominantly for older Australians. We help with a range of personal, domestic and lifestyle support. We take personal responsibility for providing the best in-Home Care to meet our clients’ needs and we are committed to addressing the individual and national challenges of Australia's ageing population.
Administration Coordinator • Central Coast
We have an exciting opportunity for you to join our team in our new Central Coast Office at Daleys Point! As a Client and Office Coordinator, you would be supporting our Care Management team to provide the highest quality service to clients, with an emphasis on creating extraordinary relationships, you will need to be uber-organized and experienced in administration in customer services, and have a compassionate nature? You will be trained and mentored in how we manage the ongoing care needs of our clients to ensure we provide quality tailored care in their own homes.
Your role and responsibilities
- Enquiry Management – field new client and CAREGiver enquiries and assist callers with aged care information and access to our service.
- Care Administration – working within our technology platforms in accordance with Quality Management System to deliver client services to the Aged Care Quality Standards.
- Client Event Coordination – engaging our clients to join us at our monthly social outings.
- Office Administration – Providing general admin support assistance to the Daley’s Point office including being the first point of contact for all telephone enquiries.
To be successful in this role you will have:
- Previous or relevant experience working with seniors preferably experience in identifying, coordinating, and managing care services for Home Care Package clients.
- A high-level administrator.
- Highly efficient and organized with proven time management skills.
- An effective communicator with excellent customer service skills and demonstrated problem solving abilities.
- Able to demonstrate your ability to work both autonomously and as part of a team.
- Self-motivated and outcome orientated, with the capacity to deal with multiple and at times conflicting priorities.
- Experienced in identifying appropriate services or resources and build effective stakeholder relationships.
Come and work for us to enjoy:
- Being part of an AMAZING team
- A contemporary welcoming team office
- Latest technology
- Sit/Stand Desk
- Employee Assistance program
- Leadership training and career progression opportunity
- Birthdays bonus time off
- Great incentives…and much more!
As an ISO accredited organization, we are committed to continuous improvement. We are also recognized for Excellence in Business, and as an “Employer of Choice”.
About Home Instead Central Coast
Established in 2012, our Home Instead Central Coast office is the trusted choice for in-home care and companionship services on the Central Coast. We are committed to making a positive difference in the lives of local seniors and their families and we take pride in every aspect of their care to ensure they have access to the best quality care services and support they need to continue living, safely, independently and happily in the comfort of their own home.
Employer of Choice & Excellence in Business
