Care Manager

About this role:

• Building relationships based on trust with prospective and existing clients and their families.

• Meet with prospective clients and their families to understand their goals and current needs, and provide and recommend solutions. Further, gain their commitment for home care services, including creating robust, personalised care plans.

• Conduct regular quality assurance visits with clients in person and/or over the phone to ensure the highest level of care is being attained while also determining any changing needs or requirements for additional services.

• Ensure that clients’ changing needs and preferences continue to be supported by working together with the clients, client families, and representatives and their CAREGivers.

• Be knowledgeable about a wide range of resources and local services so that you can inform clients and or a client’s family or representative about a range of tailored resources or services to meet any specific needs.

• Build relationships and communicate regularly with other health service providers and/or local referral sources to build and ensure awareness of the range of support and services that Home Instead can provide within our local community.

Ideally, we would like you to have:

• Tertiary qualified in a health service discipline in either nursing, social work, allied health or a related discipline

• Experience in identifying appropriate services or resources required to support the different needs of individual clients and experienced in building and developing effective working relationships with multidisciplinary teams across the health, aged and community services sectors

• Aged Care Industry knowledge

• Home Care Package Experience/Knowledge

• Ability to advocate and liaise confidently with other service providers on behalf of clients

• Demonstrated ability and experience as an effective communicator with excellent customer service skills and demonstrated problem solving abilities

• Experience in business development and networking/marketing to generate client referrals along with experience in fostering effective client relationships

• Must demonstrate strong negotiator with influencing skills

• Must be a high-level administrator with business management skills

• Demonstrated ability to work both autonomously and as part of a team

• Ability to work flexible hours to conduct and attend client introductions and quality meetings when required

• Have a valid driver’s license as this role involves extensive travelling to Rural Remote areas in our territory.

• Demonstrate accurate data entry and experience in the use of MS Office.

What we offer:

• A rewarding career where you can make a positive difference in the lives of seniors and their families

• A welcome and supportive working environment

• Comprehensive orientation and ongoing training and professional development program

• A company that recognises and appreciates the value of the work that you do

• Opportunity to work for a company that is locally owned and operated but also part of a national and global network.

About Home Instead Horsham

Our Home Instead Horsham office is the trusted choice for in-home care and companionship services. We are committed to making a positive difference in the lives of local seniors and their families and we take pride in every aspect of their care to ensure they have access to the best quality care services and support they need to continue living, safely, independently and happily in the comfort of their own home​.

Our caring team takes pride of offering high quality in-home care services for ageing Australians. We provide adhoc care services as well as urgent and immediate home care, for when you need us there the most. From companionship, personal care, transport to overnight home care and 24 hour care, our CAREGivers are there for our clients.