Business Analyst

Due to exciting expansion within Home Instead, we have an opportunity for a Business Analyst to join our Projects Team. This role forms part of a team that are focused on providing exceptional support to the Home Instead National Office and franchise network.

Key Player National Office

Posted:14th March, 2024 Cut off Date: 31st March, 2024
Applications Closed

The Business Analyst is responsible for assisting with the implementation and support of business information systems across multiple departments; identifying problems and opportunities within our business and ultimately providing solutions that will achieve our business goals. This opportunity calls for someone with a commercial mindset and technical background.

This role will be offered on an initial 12-month full time contract. It could also suit someone looking for a day rate engagement.

It could also suit someone who is based outside of Brisbane and open to working remotely.

Why work for Home Instead?

  • Flexible work arrangements – hybrid or remote working
  • Birthday Day Off
  • Volunteering Days Off 
  • Wellbeing & personal support through our dedicated employee assistance program
  • Ongoing learning and development through our learning management systems

In this role you will be responsible for: 

  • Elicitation of business requirements and translation into functional and technical specifications
  • Analysing, designing and developing creative solutions for quality outcomes
  • Identifying and championing business process improvement opportunities
  • Working closely with stakeholders and external vendors to ensure business needs are properly modelled, analysing and aligning to the business strategy
  • Working closely with stakeholders and identifying impacts to business processes as a result of system or application changes
  • Applying a risk mindset and ensuring our products and services meet our regulatory compliance obligations
  • Developing user cases, user stories and acceptance criteria
  • Overseeing the analysis, testing and deployment of the business requirements through the development lifecycle

About you

  • Demonstrated experience as a Business Analyst or similar role
  • Alayacare experience would be highly regarded
  • Proven data &, analytical and diagrammatical skills
  • Proven experience in business process mapping and business process improvement
  • AlayaCare or similar systems experience in Sugar CRM, Salesforce, Netsuite, Aurion
  • Proven troubleshooting ability
  • Ability to travel interstate and work outside normal hours (when required).

We are a leading global brand
Home Instead help with a range of personal and lifestyle needs while providing welcome companionship. Our services include assistance with personal care, light household duties, meal preparation, medication reminders, transport to appointments, shopping and social outings. We take personal responsibility for providing the best in-home care and support to meet our clients’ needs and are committed to addressing the individual and national challenges of Australia’s ageing population.

Established in 1994, Home Instead now provides care across a network of over 1200 offices around the world. In Australia, Home Instead national network of independently owned and company owned offices are committed to changing the face of ageing by enhancing the lives of ageing adults and their families. To us, it’s personal.

Because no matter how old we are, home is a space where we feel most comfortable. A place where we feel most at ease. And a sanctuary where we feel most safe.

By adopting a relationships-first approach to providing care, support and a helping hand to seniors, as opposed to the traditional task-based approach – we are committed to changing the face of ageing, by putting seniors first, and are on a mission to enhance the lives of ageing adults and their families.

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