The CHC33021 Certificate III in Individual Support (Ageing) is designed to develop a broad range of competencies and skills. The demand for aged care, support workers and caregivers in the community sector is increasing.
This qualification reflects the role of individuals in the community, home or residential care setting who work under supervision and delegation as a part of a multi-disciplinary team, following an individualised plan to provide person-centered support to people who may require support due to ageing, disability or some other reason.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency.


The Home Instead Academy CHC33021 Certificate III in Individual Support combines 15 Units of Competency delivered via 4 clusters. This course includes online study combined with workplace observations, assessments, conversations, and reflections which take place during each cluster.


    Introductory Cluster
    Developing your basic knowledge of the skills for safe care provision in the community.

    1. HLTWHS002
    Follow safe work practices for direct client care
    2. HLTINF006
    Apply basic principles and practices of infection prevention and control
    3. CHCCCS037
    Visit client residence


    Foundation Cluster
    Building your skills in commination and professionalism as a CAREGiver

    4. CHCDIV001
    Work with diverse people
    5. CHCLEG001
    Work legally and ethically
    6. CHCCOM005
    Communicate and work in health or community services
    7. CHCAGE013
    Work effectively in aged care


    Intermediate Cluster
    Understanding individual needs of the client and how their chronic illness impacts on activities of daily living.

    8. CHCCCS031
    Provide individualised support
    9. CHCCCS036
    Support relationships with carers and families
    10. CHCAGE011
    Provide support to people living with dementia
    11. CHCCCS042
    Prepare meals


    Advanced Cluster
    Facilitate the empowerment of clients and support independence and wellbeing.

    12. CHCCCS038
    Facilitate the empowerment of people receiving support
    13. CHCCCS041
    Recognise healthy body systems
    14. CHCCCS040
    Support independence and wellbeing
    15. CHCPAL003
    Deliver care services using a palliative approach

Qualification Level

Certificate III

Pre-requisites / Entry Conditions

Over 18 years old. Must be an employee of Home Instead pty ltd. Must complete a language, literacy and numeracy test at induction.

Course Duration

12 Months

Delivery Methods

Blended - Online Learning; Face to Face + Vocational Placement within your role as a CAREGiver

Learning & Assessment Methods

Short Answer Questions, Case Studies, Role Plays, Projects, Skills Observations, Vocational Placement

Course Materials

All course materials are included


2 - 3 days per Cluster Face to Face attendance required at Home Instead Academy State Training Centres

Vocational Placement

Minimum 120 hours vocational placement will be required to be completed within your role as a CAREGiver with Home Instead with Workplace Observations to be conducted within each Cluster

Course Fees & Payment Options

The enrolment fee for this course is $900, payable in 4 instalments at the commencement of each of the 4 cluster of units.

  • Cluster 1: $100
  • Cluster 2: $300
  • Cluster 3: $300
  • Cluster 4: $200

*Invoices will be issued at the commencement of each cluster for a full qualification, or at the end of the course for Recognition of Prior Learning (RPL) with payment required within 14 days of receipt of invoice.

Please note, for learners who will be paying their fees, an AQF certificate cannot be issued until all agreed fees are paid to Home Instead Academy in full.



Language, Literacy and Numeracy Skills Indicator Questionnaire Overview

As part of Home Instead Academy’s (HIA) ongoing support for prospective and current learners, HIA provides each learner with the opportunity to complete a Language, Literacy and Numeracy Skills Indicator Questionnaire (LLN) before they commence their course.

Instructions in completing the LLN.

  1. Please complete each of the twelve (12) questions within the Language, Literacy and Numeracy Skills Questionnaire Indicator (LLN) – Section A – C.
  2. You have 60 minutes to complete the LLN.
  3. Once completed, please upload your completed LLN within the attachment section of your enrolment form or email to
  4. A qualified Home Instead Academy Trainer/Assessor will mark your LLN either Satisfactory ‘S’ or Not Satisfactory ‘NS’ and document this in the Results Sheet.
  5. The Trainer/Assessor will provide you with feedback. If you require additional support with your learning the Trainer/Assessor will discuss LLN options with you.
  6. Your LLN will be filed in your learner academic file in HIA’s learner management system – aXcelerate.

Download LLN Quiz HERE

Upcoming Programs

Name Course Start Date Course End Date Location Cost
WAITING LIST 22/01/2024 22/01/2025 ONLINE 900.00
WAITING LIST FOR RPL 22/01/2024 22/01/2025 ONLINE 900.00
CHC33021- Cert III Individual Support (AGEING) - NSW State Training Centre- Cluster 1(Jan Intake) 25/01/2024 25/01/2025 New South Wales State Training Centre 900.00
CHC33021- Cert III Individual Support (AGEING) - QLD State Training Centre- Cluster 1(Jan Intake) 25/01/2024 25/01/2025 Queensland State Training Centre 900.00
CHC33021- Cert III Individual Support (AGEING) - VIC State Training Centre- Cluster 1(Jan Intake) 25/01/2024 25/01/2025 Victoria State Training Centre 900.00


If you have any questions about the course or completing this enrolment form, please email or call the Home Instead Academy on 07 3703 3100.

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