Our Mission

Our mission is to enhance seniors' lives

In home care to enhance the lives of ageing adults and their families.

Everything we do at Home Instead Senior Care is driven by our universal mission to enhance the lives of ageing adults and their families.

Every day, we strive to make this mission a reality in every home in which we have the privilege of caring with our quality care, companionship and support.

Over 90% of Australians want to continue living independently in the comfort of their own home as they age. We want to be able to grow older at home with independence, choice, flexibility and control over our lives. Home Instead Senior Care is committed to helping older Australians and their families achieve this by providing the best in-home care and support to meet our client's needs.

Changing the Face of Ageing©

Home Instead Senior Care strives to be one of the most globally admired brands by actively Changing the Face of Ageing©. We work towards this through four key leaderships:

CAREGiver leadership

We take special care of people. And at the heart of our business are our CAREGivers. A diverse group of caring, compassionate and dependable people dedicated to providing older Australians the best in-home care and support they need, and deserve.

We personally match our CAREGivers to your individual preferences and ensure consistency of CAREGivers supporting you, regardless of your changing needs or circumstances.

You rely on us and for this reason, all of our CAREGivers are thoroughly screened and fully insured, undergoing three personal and three professional telephone reference checks and a criminal background check.

All Home Instead CAREGivers receive a personalised orientation and undertake our unique, five-phase in-house GRAD training program – Growth Through Reading and Development.

On completion of our GRAD training program, Home Instead CAREGivers can go on to obtain a Certificate III in Home and Community Care, a formal, nationally accredited training qualification awarded by our registered training partner.

Home Instead CAREGivers can also complete further training in specialist dementia care, advanced dementia care and supportive palliative care.

Operational leadership

Home Instead Senior Care Australia was founded in 2005 and today has 32 locally owned and operated offices nationally.

What you may not know is Home Instead Senior Care is a global network of high quality senior care service providers. Founded in Omaha, Nebraska in 1994, today we provide quality in-home care and companionship for seniors from over 1,000 offices in 16 countries around the world.

We stimulate, encourage and assist our clients to retain their independence, health and safety at home in everything that we do.

The systems, processes and procedures in which our organisation operates ensure that we provide the best in-home care and support to meet our clients’ needs.

Our Quality Management Systems (ISO9001) ensures our high standards of service are maintained, upheld and continually improved upon.

Our Quality Assurance processes facilitate open, honest communication and feedback between seniors, families and their local Home Instead Senior Care office.

Our 24/7 support service provides peace of mind, knowing that there will always be someone available to listen, advise and respond to you or your families’ care needs.

Brand leadership

To us, it’s personal. We take personal responsibility for providing the best in-home care and support for every individual client we care for.

We understand that everyone’s needs are different. Our services are available from as little as 2 hours up to 24 hour care, 7 days a week. From help at home right through to palliative care, Home Instead CAREGivers are there to support you at home as you age.

Our clients choose the services they want, when they want them. We offer our clients unparalleled flexibility and choice to ensure that the services we provide suit their personal needs and preferences.

Thought leadership

We are thought leaders in senior care. We are immersed in our local communities and drive positive change for individuals, families and communities through leadership, care, innovation, education, advocacy and support. 

Internationally, members of the Home Instead, Inc. executive team have participated in the following organisations and conferences to discuss ideas, present solutions and advocate change that will enhance the lives of seniors and their caregivers around the world.

  • World Economic Forum Global Agenda Council on Ageing.
  • Global Coalition on Ageing.
  • Global CEO Initiative on Alzheimer’s Disease.
  • Alzheimer’s Disease International Conference.
  • Milken Institute Global Conference.
  • ​G8 Dementia Summit.

Giving back and inspiring change

Each day, Home Instead CAREGivers are invited into the homes of older Australians. It is an honour to work with and share in the lives of seniors and their families. We believe that older Australians are very special people to be respected, to be honoured, and above all to be treated with dignity. Below are just a few of the ways we contribute to building better communities for seniors and inspiring new perspectives on ageing.

Home Instead Senior Care Foundation​

The Home Instead Senior Care Foundation is a registered charity that raises funds to enhance the lives of ageing adults and their families. Funds raised by the Home Instead Senior Care Foundation are granted towards individuals, communities, organisations and research projects in support of:

  • Dementia
  • Health & wellness
  • Education & research
  • Community Care

Learn more about our Home Instead Senior Care Foundation.

Senior care resources for family caregivers

Home Instead Senior Care produces a variety of free education resources that help support and guide seniors and their families on their pathway to home care. From critical conversations for seniors and families and identifying a need for care at home to maintaining a safe home environment, understanding Australia’s aged care system and planning for your future; these resources are an invaluable source of information for seniors, families, carers and community organisations.

View our Senior Care Resources or request any of our booklets in hard copy from your local Home Instead Senior Care office.