The Best Choice for Senior Home Care Services

Why we are the best choice for senior home care services

Experienced, trusted company.

Home Instead Senior Care has been the trusted choice of Home Care and Companionship services for people across Australia since 2005.

We make a difference in the way millions of seniors lead their lives and we take pride in every aspect of their care to ensure they have access to the non-medical services they need.

Professional, compatible CAREGivers

Home Instead Senior Care employs caring, compassionate and dependable CAREGivers, many of whom have cared for an older friend or relative. 

Our CAREGivers:

  • Have a genuine passion and interest in older people.

  • Are fully insured and undergo a three phase interview process including six personal and six professional reference checks in addition to a national criminal background check.

  • Undertake our comprehensive in-house training program which includes recognition of prior learning by a registered training organisation and provides a pathway for all CAREGivers to obtain a Certificate lll in Individual Support (Home and Community Care).

Locally owned and operated 

Home Instead Senior Care is a national network of independent, locally owned offices providing flexible, quality professional, reliable and trusted services to support older people to continue living safely and independently in their own home.

Each office is based in the local community, employs local CAREGivers and staff who are engaged in their local community, understand the particular challenges and resources available in the area and are responsive to the needs of seniors and their families in the local community.

Responsive, coordinated, managed approach

Your local Home Instead Senior Care team is available 24 hours a day, 7 days a week to respond to any of your care concerns.

We keep in regular contact on the phone, over email and share a journal of daily activities and ongoing communication. We also conduct regular quality assurance visits to ensure we are meeting your current (or changing) needs and your family is receiving the standard of care we pride ourselves on. 

Our quality assurance processes facilitate open, honest communication and feedback between seniors, families and their local Home Instead office. Our Quality Management Systems are recognised internationally (ISO9001 Certified) and ensures our high standards of service are maintained, upheld and continually improved upon.  

As your care needs increase or become more complex, your Home Instead Care Manager will serve as a single point of contact for all of your care needs, working with you to identify, coordinate, implement and/or manage and monitor all of your current and future care needs.

Quality, flexible, personal, consistent service

To you, it’s about making the right choice. To us, it’s personal.  

We get to know you and your family. We work to understand your needs and preferences and learn as much as we can about who you are, your likes, dislikes and favourite pastimes – above and beyond the care that you need.  We then individually match you with a Home Instead CAREGiver, personally introduce you and ensure you share a positive, compatible, caring and consistent relationship with the CAREGivers you meet.

Whether it’s a little extra help with meal preparation, companionship, shopping and escorting to appointments or more complex care like assistance with showering and dressing or supporting your loved with palliative care at home; Home Instead Senior Care can help. 

Our services are customised to your individual needs and preferences and we have the flexibility to adapt services quickly and easily, if and when needs change. Our CAREGivers are available from as little as 2 hours up to 24 hours a day, 7 days a week, including overnight and public holidays.

Request a free, no-obligation care consultation

To help your family better understand these trusted, affordable in-home services, request a free, no-obligation care consultation to learn how Home Instead Senior Care can help you.